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Amended timetable in operation until further notice:
Protect others. If you are travelling with us, avoid peak times. Please use contactless to buy tickets.
Wear a face covering - this is MANDATORY. (Consider others. Hidden disabilities or medical conditions may mean not everyone can).
If you have an urgent safety issue, please tell a member of station or train staff. If you would like to make a complaint, please fill out our Complaints form.
Tell us about any other issue you spot at the station or on board a train using one of the forms detailed below. We will pass your comment onto our teams on the ground and give you a reference number to check on the issue, or you can opt to receive live updates by text or email.
If you would simply like to make a suggestion for ways we could improve or do things differently, we would love to hear those too.