Help & Support

A helping hand at every stage of your journey

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Contact us

Give us a call, write to us or send a tweet. 

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Delay Repay Compensation

Delay Repay Compensation

If you've been delayed by 30 minutes or more, you can claim money back.

Claim delay repay

Refunds

Refunds

We offer refunds for a range of reasons - check if you're eligible and apply.

Apply for a refund

Change my ticket

Change my ticket

Had a spanner put in your plans? Let's see what we can do.

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Lost property

Lost property

What to do if you've lost property on a recent train journey.

Belongings reunited

Make a complaint

Make a complaint

Tell us if something's gone wrong and we'll try to make it right.

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Customer consultation panel

Customer consultation panel

Your chance to share your views and shape our service.

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FAQs

FAQs

Got a question? Chances are we've already got it covered.

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