Help & Support

A helping hand at every stage of your journey

Contact us

Contact us

Give us a call, write to us or send a tweet. Whichever suits you.

Delay Repay Compensation

Delay Repay Compensation

If you've been delayed by 30 minutes or more, you can claim money back.

Refunds

Refunds

We offer refunds for a range of reasons - check if you're eligible and apply.

Change my ticket

Change my ticket

Had a spanner put in your plans? Let's see what we can do.

Lost property

Lost property

What to do if you've lost property on a recent train journey.

Make a complaint

Make a complaint

Tell us if something's gone wrong and we'll try to make it right.

Customer consultation panel

Customer consultation panel

Your chance to share your views and shape our service.

FAQs

FAQs

Got a question? Chances are we've already got it covered.