Help & Support 

A helping hand at every stage of your journey

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Contact us

Give us a call, write to us or send a tweet. 

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Delay Repay Compensation

Delay Repay Compensation

If you've been delayed by 30 minutes or more, you can claim money back.

Claim delay repay

Refunds

Refunds

We offer refunds for a range of reasons - check if you're eligible and apply.

Apply for a refund

Change my ticket

Change my ticket

Had a spanner put in your plans? Let's see what we can do.

Learn more

Lost property

Lost property

What to do if you've lost property on a recent train journey.

Belongings reunited

Make a complaint

Make a complaint

Tell us if something's gone wrong and we'll try to make it right.

Find out more

Customer consultation panel

Customer consultation panel

Your chance to share your views and shape our service.

Join now

FAQs

FAQs

Got a question? Chances are we've already got it covered.

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