Guides and Policies

Good to know

Our commitment to rail travel assistance is just one of the ways we’re making your train journey better. Be sure to read all about the Disabled Persons Railcard which can help you save money on your rail travel.

Full details of the services we provide to help older and disabled customers, and the improvements we are making to our services for customers with additional needs, can be found in the following documents (Word and PDF versions available):

• Making Rail Accessible: Helping Older & Disabled Customers

• Accessible Fleet Guide

• TransPennine Express Accessible Travel Policy (PDF)

• TransPennine Express Accessible Travel Policy (Microsoft Word)

• TransPennine Express Accessible Travel Policy (large print)

• TransPennine Express Accessible Travel Policy (large print, Microsoft Word)

• TransPennine Express Accessibility Engagement Plan (PDF)