Guides and Policies

Good to know

Our commitment to rail travel assistance is just one of the ways we’re making your train journey better. Be sure to read all about the Disabled Persons Railcard which can help you save money on your rail travel.

Full details of the services we provide to help older and disabled customers, and the improvements we are making to our services for customers with additional needs, can be found in the following documents (Word and PDF versions available):

• TransPennine Express Accessible Travel Policy (small print)
• TransPennine Express Accessible Travel Policy (large print)
• Making Rail Accessible: Helping Older And Disabled Passengers (PDF version)
• Making Rail Accessible: Nova 1 Guide (PDF Version)
• Making Rail Accessible: Nova 1 Guide (Word version)
• Making Rail Accessible: Nova 3 Guide (PDF Version)
• Making Rail Accessible: Guide to Policies and Practices (Word version)