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TransPennine Express have introduced a Penalty Fare scheme which covers our whole network (except Scotland).
Where ticketing facilities are available, our customers are expected to buy their ticket before boarding the train.
If you do not buy your ticket before you travel, you could be issued with a Penalty Fare.
A Penalty fare is twice the full single fare for your journey or £20, whichever is greater.
Download the TPExpress app to buy e-tickets and the cheapest available fares.
Pay your Penalty Fare Notice
Penalty Fare Notices can be paid quickly and conveniently online. We use PayPal for these payments so that your card details are never shared with us, but you don't need a PayPal account to pay your Penalty Fare Notice online.
Penalty Fares are on-the-spot fare issued to anyone who does not have a valid ticket for their journey, when they have had the opportunity to purchase one. The amount of the Penalty Fare is £20 or twice the full single fare applicable, whichever is the greater to the next station stop. Penalty fares apply at the majority of our stations and on-board our trains, which means that anyone who does not have a valid ticket for their journey may be liable to pay a fine.
Penalty fares are in operation across all TransPennine Express routes except for journeys into and within Scotland as they have a different legal system. Also stations such as Habrough, Crowle and Ravensthorpe which don’t have ticket purchasing facilities.
You will be given the option to pay immediately or pay within 21 days following the day of issue, to avoid administration costs being added. All our staff will have the information to hand regarding no facilities or even faulty facilities.
You won’t be liable to a Penalty Fare and as above our Revenue Protection staff will be aware and will use their discretion.
You must buy a ticket before you board the train regardless of when the train departs. On most routes however, we operate a frequent service and there’s plenty of time to buy a ticket and board the next train. There are many ways to purchase a ticket including through our website (tpexpress.com) or via our app. Season tickets can be bought on-line using our smartcard and collected at stations.
Once again Revenue Protection staff will be well aware of any problems such as excessive queues and will use their discretion if its warranted. However, it is your responsibility to buy a ticket before you board one of our trains. As discussed in the previous answer, there are many ways to purchase a ticket before you travel.
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