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Providing a reliable, punctual service is really important to help deliver the very best service we can. Targets for these are built into our Passenger Charter and we continuously measure and report on our service performance.
| Services originally planned in the Timetable | Services fully removed from the timetable prior to the planned day of operation (Full Cancellations) * | Planned services on the day + | On the Day Cancellations** | Services operated in full on the Day | Services partially removed from the timetable prior to the planned day of operation (Part Cancellations) *** | |||
|---|---|---|---|---|---|---|---|---|
| TPE # | Other Industry (Not TPE) ~ | TPE # | Other Industry (not TPE) ~ | TPE # | Other Industry (not TPE) ~ | |||
| 8693 | 31 | 0 | 8662 | 275 | 0 | 8387 | 22 | 0 |
Codes:
* This includes adjustments made for the impact of large incidents or short-term resource changes (sometimes referred to as 'P-coded' cancellations)
** Includes trains cancelled on the day for either all or a part of their planned journey.
*** These services ran for part of their planned journey (these are also counted as 'P-coded' cancellations for the cancelled section)
# Changes made due to TPE causes such as fleet technical or traincrew related issues
~ Changes made due to other industry (not TPE) causes such as major infrastructure defects or the effects of severe weather (e.g. storms, flooding)
+ These numbers form the basis on which periodic industry performance numbers are calculated
| On Time | Time to 3 | Time to 15 | All Cancellations | Short Formed |
|---|---|---|---|---|
| 54.64% | 76.1% | 97.2% | 2.4% | 0.25% |
| All cancellations | On time | Time to 3 | Time to 15 | Trains Arriving 30 - 59 Mins Late | Trains Arriving 60 - 119 Mins Late | Trains Arriving Over 120 Mins Late | Short formed | |
|---|---|---|---|---|---|---|---|---|
| Manchester to Hull | 12 | 50.0% | 74.4% | 96.3% | 2 | 0 | 0 | 0 |
| 1.1% | 0.7% | 0.0% | 0.0% | 0.1% | ||||
| Manchester Airport to Saltburn | 23.5 | 60.2% | 78.4% | 96.7% | 6 | 3 | 2 | 15 |
| 1.7% | 0.4% | 0.2% | 0.1% | 1.1% | ||||
| Manchester - Huddersfield - Leeds -York Stopping Services | 2.5 | 55.0% | 77.2% | 99.1% | 2 | 0 | 0 | 0 |
| 0.2% | 0.2% | 0.0% | 0.0% | 0.0% | ||||
| York to Scarborough | 3 | 67.4% | 84.1% | 98.4% | 1 | 0 | 0 | 5 |
| 0.3% | 0.1% | 0.0% | 0.0% | 0.5% | ||||
| Liverpool to Newcastle and Newcastle to Edinburgh | 52 | 54.4% | 76.5% | 96.5% | 16 | 1 | 0 | 0 |
| 3.8% | 1.2% | 0.1% | 0.0% | 0.0% | ||||
| Liverpool to Cleethorpes | 53 | 48.5% | 72.1% | 96.2% | 11 | 1 | 0 | 1 |
| 3.1% | 0.6% | 0.1% | 0.0% | 0.1% | ||||
| Manchester Airport and Liverpool to Glasgow and Edinburgh | 57.5 | 54.0% | 75.1% | 96.4% | 3 | 1 | 0 | 0 |
| 6.2% | 0.3% | 0.1% | 0.0% | 0.0% |
| Date | Incident | Number of Trains Cancelled or Delayed | Total Minutes of Delay | Total Cancellations (Part Cancellations Count as 0.5) |
|---|---|---|---|---|
| 30 March 2024 | Broken rail at Chester-le-Street | 34 | 236 | 18.5 |
| 06 March 2024 | Points failure at Scunthorpe | 269 | 1494 | 1.0 |
| 13 March 2024 | Animal hit by a train between Northallerton and Darlington | 26 | 460 | 10.0 |
| 15 March 2024 | Points failure at Neville Hill | 41 | 564 | 1.0 |
| 10 March 2024 | Points failure at Neville Hill | 27 | 515 | 1.0 |
| 03 February 2024 | Engineering possession overrun at Heeley | 23 | 92 | 9.0 |
| 12 March 2024 | Unit fault at Rutherglen | 10 | 156 | 3.5 |
| 11 March 2024 | Points failure at Hexthorpe Junction | 13 | 173 | 6.0 |
| 24 March 2024 | Speeding incident York | 25 | 402 | 2.0 |
| 27 March 2024 | Track circuit failure | 17 | 244 | 6.0 |
A day is considered a severely disrupted day at the sub-operator level if the cancellations score is 20% or higher
| Route | Date | Time to 15 | Cancellations | Major Incidents |
|---|---|---|---|---|
| Liverpool to Newcastle and Newcastle to Edinburgh | 30 March 2024 | 92.3% | 46.0% | Broken rail at Chester-le-Street |
| Liverpool to Cleethorpes | 11 March 2024 | 89.6% | 36.6% | Points failure at Hexthorpe Junction, power outage at Scunthorpe |
| Liverpool to Cleethorpes | 03 March 2024 | 98.4% | 27.3% | Engineering possession overrun at Heeley |
| Manchester Airport and Liverpool to Glasgow and Edinburgh | 12 March 2024 | 92.7% | 24.3% | Unit fault at Rutherglen, unit with cracked windscreen |
The percentage of recorded station stops where the train arrived less than one minute later than its advertised time.
The percentage of recorded station stops where the train arrived less than three minutes later than its advertised time.
The percentage of recorded station stops where the train arrived less than 15 minutes later than its advertised time.
The percentage of services that were ‘cancelled’. ‘Half a cancellation’ is when a train fails to stop at one or more of its station stops. ‘A full cancellation’ is when a train completes less than 50% of its planned journey.
The percentage of services that run with less capacity than agreed as per our train plan.
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