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TransPennine Express are passionate about accessibility, ensuring that our customers feel confident travelling with us at all times is our priority. Our Accessibility team work to ensure that our services, stations and digital content are accessible and inclusive.
Here you will find information and advice on how we support older and disabled customers to access our services. If you have any questions or would like to share your feedback with us please do not hesitate to get in touch.
We understand that it can sometimes be daunting going to unfamiliar and possibly busy places, so to help we have created a couple of wayfinding products to support you. We know that technology isn’t for everyone though so if you need any support on the day just ask any of our friendly staff members and they will be happy to help you.
Pre-departure personalised tour of 3 of TransPennine stations, Huddersfield, Hull, and Manchester Airport. We have worked with Mission Room, to create 360 virtual tours of the station entrance to your platform, providing accessible routes and points of interest.
Based on some simple information provided from your starting station to your chosen destination, and individual circumstances, my station view will build a personalised visual 360-degree tour that will take you from the station entrance. It will be able to customise tours to take account of accessibility options and simplify journey preparation. We want to increase passenger confidence to travel with us and provide information that will support in planning your journey in advance.
We have worked with GoodMaps to produce live way finding maps for 7 of our stations.
At Hull, Brough, Selby, Dewsbury, Huddersfield, Stalybridge and Manchester Airport you can now download the GoodMapsExplore app and receive turn by turn navigational instructions to any of the station features. Plot your route to platform 8 via the coffee shop and let the app do the rest.
We have Changing Places facilities at Manchester Airport and Dewsbury stations, with a further one opening in Middlesbrough soon.
Changing Places are designed so that they are completely accessible and provide sufficient space and equipment for people who are not able to use the toilet independently. They are an extra facility, in addition to the accessible toilets for independent use. Changing Places facilities include a hoist and a height adjustable changing bench.
Older and disabled customers can request help and support from staff to assist when travelling by train.
Read our Accessible Travel Policy and our Making Rail Accessible guides.
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