Assisted Travel Form

Helping Older and Disabled Passengers

You can arrange assistance for your entire journey, buy a ticket and reserve a seat by calling us on 08001072149. The calls are free from landlines and the line is open from 0600 to 2300 daily except Christmas Day. Customers may also choose to book assistance by completing the on-line booking form below. When calling or using the online form please try and give up to 24 hours notice wherever possible.

Assisted Travel Booking Form

Whether assistance is needed when getting on or off the train, a ramp is required for a wheelchair or you need help with your luggage please complete the below form. Please try and give up to 24 hours notice wherever possible when booking assistance.

One of our advisers will check your journey details and send a confirmation email to the email address that you have given us. If you haven't heard from us within 24 hours please contact our support team. We may also need to contact you to confirm certain aspects of your plan, so please make sure you check your email before you travel. Thank you for taking the time to complete this form.

Assisted Travel Multi Step Form
Step 1 - about you

About You

Step 2 - Required Assistance

Required Assistance

Step 3 - Outward journey details

Outward Journey Details

Step 4 - Return jounrye details

Return Journey Details


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