First TransPennine Express recognises the need for this website to be accessible to all. We have implemented a number of features to make this website easy to use, especially for users with disabilities.

This website aims to conform to Level A standard of the W3C's Web Accessibility Initiative's Web Content Accessibility Guidelines. It also includes many features found in AA sites such as colour considerations and easily resizable fonts. We will continue to make improvements and make sure this website conforms to these guidelines. 

Please Contact Us if you have questions or feedback regarding the accessibility of this site, or if you have difficulty using it.

accessibility features on this website

The following features improve navigation for text only browsers, screen reader users, and users of keyboard navigation.

Style Sheets

This site uses Cascading Style Sheets (CSS) for visual layout. If your browser supports it, style sheets can be disabled or over-ridden to customise the appearance of the website, to your preference.

Font Sizes

You can change the font size of each page to your preference through the browser.

  • In Internet Explorer, select View, then Text Size, and then your preferred size. 
  • In Netscape select View, then Text Zoom, and then your preferred percentage size. 
  • In Firefox press CTRL + to increase font size and CTRL - to decrease. CTRL 0 will reset sizes to default.


Labels are used to assist access to form fields. All forms follow a logical tab sequence.


We have worked hard to ensure that our links are meaningful, and some links are explained in greater detail by using a title attribute.


JavaScript is used on the site to improve usability. All pages and processes are still accessible and usable if JavaScript is disabled or unavailable.


This website is built to XHTML 1.0 and CSS 1.0 / 2.0 standards fully comply with the Web Content Accessibility Guidelines (WCAG) developed by W3C. These guidelines enjoy wide government and media support.

This website will function and look as intended in browsers that support these standards. The most common of these are;

  • Firefox 2.0 +
  • Internet Explorer 6.0+
  • Safari

Standards Compliance

Our pages aim to conform to Level A compliance as specified by the Web Content Accessibility Guidelines. This standard is endorsed by the Royal National Institute for the Blind (RNIB) and the Disability Rights Commission (
Our pages use valid XHTML and CSS. To ensure code quality and that standards are maintained we are committed to checking this on a regular basis.

Questions or Feedback

Please Contact Us if you have any questions or comments regarding accessibility on this website.

Journey Planning and Retail Site:

Our Journey Planning and retail partner The Trainline offer the following statement regarding the accessibility on their site:


Our focus is on making the user experience for all users (of varying levels of ability) a practical and easy one - this can at times mean considering not only the technical coding standards, but also the rational information and process flows within the site, and can on occasion require deviation from published standards. Our policy, wherever feasible, is to offer the same functionality and experience to all users, and avoid the need for a 'text only' version of the site.


We employ within our design team an expert on web accessibility, and regularly liaise with recognised bodies such as AbilityNet and RNIB.

Our new developments are build in accordance to:

  • The principles set out in PAS78
  • W3C's WAI Guidelines, levels 1, 2 (and some of 3) - tested with Watchfire Bobby and TAW 3;
  • Colour contrast testing using ' colour contrast checker' and is in accordance with Level 3 of W3C's WAI*
  • XHTML validation tested with HTML Tidy;

We utilise screen readers as part of our testing regime.


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