Password Reset

Yes, tickets booked before 9th July with a departure date on or after 9th July are still valid.

We are able to transfer your booking history. Bookings made before 9th July will be visible in 'My account' area on both the website and app from the 9th of July. There will also be an option to download your e-tickets as a PDF.

Please refer to your booking confirmation email from 'noreply@tpexpress.co.uk'.

Any remaining balance for eVouchers that have not expired will still be available after we've launched our new website and app. You just need to make sure you've added your eVoucher(s) to your account before the 9th of July.

Please follow our refund and rebook process. Book your new tickets via our website or app, then you can claim a refund via the refund portal (found here: https://refunds.tpexpress.co.uk), when asked for the refund reason select refund and rebook.

Under the new My account area, you are able to make both seat and bike reservations.

We are able to transfer your booking history. Bookings made before 9th July will be visible in 'My account' area on both the website and app from the 9th of July. There will also be an option to download your e-tickets as a PDF.

We’ve introduced and enhanced many new features. If there’s something you’re still missing, rest assured — we’re actively working on it, and it will be re-released in a future update.

In the meantime, we’d love to hear from you. Please don’t hesitate to share your thoughts using our usual feedback channels.

If you’ve entered an email address associated with an account, we’ll send you a password reset email – please check your junk.

If you did not already have an account with us, you will need to create a new one by registering.

We're always looking for ways to improve your experience with us. That's why we're updating our app and website to make them even better! These changes will bring you a more user-friendly design, faster performance, and new features that we think you'll love. Thank you for being a valued customer, and we can't wait for you to enjoy the new and improved experience!

If you wish to leave feedback or report an issue please contact us using the options available here: www.tpexpress.co.uk/help/contact-us