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We are starting a new chapter at TransPennine Express, with many plans now in place to deliver a more reliable, punctual and dependable service across the towns and cities we connect. After a challenging few years, our plan sets out the steps we’re taking to make journeys better for all our customers.
To deliver this for you, our plan for the future focuses on three phases: Stabilising our operation to deliver better reliability and punctuality, Re-engaging with you, and Transforming our network. Through each of these, we will be making changes to simplify our business to ensure your trains run on time, giving you the best possible journey experience in our stations and on our trains.
The journey so far
Since we transferred to new ownership in May 2023, we’ve been working hard to make improvements to the service we deliver for you. We have already:
Our plan for the future puts you, our customers, at the heart of our decision making and outlines the steps we’re taking to ensure we continue to build on the progress we’ve made so far.
Stabilising our operation
We’ll be delivering a better service and equipping our staff with the knowledge and tools to give you the best possible journey experience.
Re-engaging with you – our customers
We will focus on giving you the confidence to travel with us by delivering a reliable service, that gives you value for money and a better journey experience onboard our trains and at stations. We’ll do this by:
Transforming our network
Looking ahead to your future travel with TransPennine Express, we’ll be unlocking the benefits of rail in the North by supporting the delivery of the Transpennine Route Upgrade (TRU) and other network improvement projects.
We know there is a lot to do to restore your confidence in TransPennine Express, and we do not underestimate the importance of the role we play in delivering for the communities and the economies of the North and Scotland. We believe we now have the foundation that enables us to deliver our plan for the future, restoring our service to the levels that you, the people we serve, expect and deserve.
Download a PDF of our full plan here.
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