Even the best laid plans change sometimes, so we’ve made it simple for you to change your train ticket if you need to.
The way you change your ticket depends on 2 things: the type of ticket and how you bought it. Do bear in mind that if you want to change your train ticket, you need to do it before travelling.
Super Off-peak, Off-peak and Anytime train tickets can be changed to a different time, date or route for a charge of £10 a ticket.
Advance train tickets can be changed to a different time or date only. The minimum charge is £10 per ticket - if the new train ticket booking is more expensive then you’ll have to pay the difference too.
Online
Go to your account, select your booking, view details and amend your journey. Alternatively, call our web sales support team on 0344 556 5637 for help.
At a station
Go to a staffed train station and speak to a member of ticket staff who will be happy to help.
By phone
Call our Customer Relations team on 0345 600 1671 (06:00 to 23:00) and we’ll post your new tickets out to you.
On the TPExpress app
Call our Web Support team on 0344 556 5637 (06:00 to 23:00).
From another company
You’ll have to contact them directly.
We offer refund for a range of reasons - check if you're eligible and apply.
If you've been delayed by 30 minutes or more, you can claim money back.
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