Important changes to some of our services - please make sure you check your journey before travelling.
Even the best laid plans change sometimes, so we’ve made it simple for you to change your train ticket if you need to.
The way you change your ticket depends on 2 things: the type of ticket and how you bought it. Do bear in mind that if you want to change your train ticket, you need to do it before travelling.
Super Off-peak, Off-peak and Anytime train tickets can be changed to a different time, date or route. Advance train tickets can be changed to a different time and date only.
We've removed the £10 charge to change the date or time of train tickets bought via our website or App. Simply log in to My Account to amend (there may be an additional cost if your new ticket is more expensive than the original).
Online
Go to your account, select your booking, view details and amend your journey. Alternatively, call our web sales support team on 0344 556 5637 for help.
At a station
Go to a staffed train station and speak to a member of ticket staff who will be happy to help.
On the TPExpress app
Call our Web Support team on 0344 556 5637 (06:00 to 23:00).
From another company
You’ll have to contact them directly.
We offer refund for a range of reasons - check if you're eligible and apply.
If you've been delayed by 30 minutes or more, you can claim money back.
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