Providing a reliable, punctual service is really important to help deliver the very best service we can. Targets for these are built into our Passenger Charter and we continuously measure and report on our service performance.
You can look at our performance data below, or download the full report as a PDF.
| Services originally planned in the Timetable | Services fully removed from the timetable prior to the planned day of operation (Full Cancellations) * | Planned services on the day + | On the Day Cancellations** | Services operated in full on the Day | Services partially removed from the timetable prior to the planned day of operation (Part Cancellations) *** | |||
|---|---|---|---|---|---|---|---|---|
| TPE # | Other Industry (Not TPE) ~ | TPE # | Other Industry (not TPE) ~ | TPE # | Other Industry (not TPE) ~ | |||
| 9353 | 10 | 57 | 9286 | 264 | 490 | 8532 | 10 | 46 |
Codes:
* This includes adjustments made for the impact of large incidents or short-term resource changes (sometimes referred to as 'P-coded' cancellations)
** Includes trains cancelled on the day for either all or a part of their planned journey.
*** These services ran for part of their planned journey (these are also counted as 'P-coded' cancellations for the cancelled section)
# Changes made due to TPE causes such as fleet technical or traincrew related issues
~ Changes made due to other industry (not TPE) causes such as major infrastructure defects or the effects of severe weather (e.g. storms, flooding)
+ These numbers form the basis on which periodic industry performance numbers are calculated
| On Time | Time to 3 | Time to 15 | All Cancellations | Short Formed |
|---|---|---|---|---|
| 44.09% | 64.34% | 93.86% | 5.95% | 0.77% |
The percentage of recorded station stops where the train arrived less than one minute later than its advertised time.
The percentage of recorded station stops where the train arrived less than three minutes later than its advertised time.
The percentage of recorded station stops where the train arrived less than 15 minutes later than its advertised time.
The percentage of services that were ‘cancelled’. ‘Half a cancellation’ is when a train fails to stop at one or more of its station stops. ‘A full cancellation’ is when a train completes less than 50% of its planned journey.
The percentage of services that run with less capacity than agreed as per our train plan.
| All cancellations | On time | Time to 3 | Time to 15 | Trains Arriving 30 - 59 Mins Late | Trains Arriving 60 - 119 Mins Late | Trains Arriving Over 120 Mins Late | Short formed | |
|---|---|---|---|---|---|---|---|---|
| Liverpool to Hull | 20.5 | 44.4% | 66.1% | 94.2% | 18 | 3 | 0 | 24 |
| 2.0% | 1.7% | 0.3% | 0.0% | 2.4% | ||||
| Manchester Airport to Saltburn | 99.5 | 40.4% | 58.2% | 92.1% | 8 | 1 | 0 | 27 |
| 8.0% | 0.6% | 0.1% | 0.0% | 2.5% | ||||
| Manchester - Huddersfield - Leeds -York Stopping Services | 36.0 | 37.3% | 59.8% | 96.7% | 20 | 2 | 0 | 0 |
| 1.8% | 1.0% | 0.1% | 0.0% | 0.0% | ||||
| Manchester to Scarborough | 42.5 | 60.5% | 77.1% | 97.7% | 4 | 1 | 0 | 0 |
| 4.1% | 0.4% | 0.1% | 0.0% | 0.0% | ||||
| Liverpool to Newcastle and Newcastle to Edinburgh | 85.0 | 46.7% | 64.9% | 90.5% | 36 | 4 | 0 | 0 |
| 6.1% | 2.6% | 0.3% | 0.0% | 0.0% | ||||
| Liverpool to Cleethorpes | 119.5 | 44.9% | 67.3% | 94.8% | 29 | 8 | 1 | 15 |
| 8.7% | 2.1% | 0.6% | 0.1% | 1.2% | ||||
| Manchester Airport and Liverpool to Glasgow and Edinburgh | 149.5 | 44.2% | 65.2% | 95.3% | 4 | 1 | 0 | 0 |
| 12.8% | 0.3% | 0.1% | 0.0% | 0.0% |
| Date | Incident | Number of Trains Cancelled or Delayed | Total Minutes of Delay | Total Cancellations (Part Cancellations Count as 0.5) |
|---|---|---|---|---|
| 29 January 2025 | 1P78 declared a failure at Marsh Junction due to a brake fault | 87 | 2406 | 27.0 |
| 24 January 2025 | York servere wind | 79 | 593 | 14.0 |
| 06 January 2025 | Kirk Sandall flooding | 117 | 1359 | 5.0 |
| 25 January 2025 | Milford Juntion cable theft | 63 | 789 | 7.0 |
| 13 January 2025 | Threat to train Huddersfield | 51 | 782 | 5.5 |
| 06 January 2025 | Birchwood flooding | 30 | 432 | 14.0 |
| 07 January 2025 | Patricroft Bridge strike | 49 | 465 | 15.5 |
| 14 January 2025 | 802214 loss of air | 54 | 478 | 11.5 |
| 08 January 2025 | Chester Le Street trespass | 50 | 696 | 2.0 |
| 05 January 2025 | Servere snow | 20 | 6 | 14.0 |
A day is considered a severely disrupted day at the sub-operator level if the cancellations score is 20% or higher
| Route | Date | Time to 15 | Cancellations | Major Incidents |
|---|---|---|---|---|
| Manchester Airport to Redcar/Saltburn | 05 January 2025 | 74.8% | 70.5% | Severe snow |
| Manchester Airport to Redcar/Saltburn | 24 January 2025 | 74.3% | 27.2% | York servere wind |
| Manchester Airport to Redcar/Saltburn | 29 January 2025 | 88.3% | 23.4% | 1P78 declared a failure at Marsh Junction due to a brake fault |
| Manchester to Scarborough | 24 January 2025 | 91.2% | 63.9% | Malton power failure |
| Liverpool to Newcastle and Newcastle to Edinburgh | 05 January 2025 | 75.7% | 47.7% | Severe snow |
| Liverpool to Cleethorpes | 05 January 2025 | 75.2% | 56.1% | Severe snow |
| Liverpool to Cleethorpes | 06 January 2025 | 61.3% | 29.9% | Birchwood line flooding |
| Liverpool to Cleethorpes | 24 January 2025 | 75.3% | 27.4% | Tree on the line at Chinley North Junction |
| Liverpool to Cleethorpes | 16 January 2025 | 86.1% | 26.2% | Sheffield trespass |
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