Performance Transparency

Our Performance

Providing a reliable, punctual service is really important to help deliver the very best service we can. Targets for these are built into our Passenger Charter and we continuously measure and report on our service performance. 

View the latest TransPennine Express performance report

New ways of measuring performance

From 01 April 2019, all train companies will publish ‘On Time’ (to the minute) performance figures. These will show the percentage of station calls that were on time.

These figures, as well as other detailed results, can be found in our Monthly On-Time Report



Punctuality and performance
• Punctuality - the percentage of our trains that arrive at their destination within an agreed ‘on-time’ window
• Reliability - the percentage of our trains that run