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We are committed to making our trains and stations as accessible as possible to give customers confidence in travelling and greater freedom to experience everything the North and Scotland have to offer. TPE’s dedicated accessibility team works to ensure services, stations, and digital content are inclusive and accessible to all.
TPE continues to offer assistance to customers on their journey through Passenger Assist. Between April-October 2023, TPE arranged 10,590 passenger assists, with 7,633 of these being booked and 2,957 being unbooked.
Take a look below at the bookings for Passenger Assistance between April- October 2023:
We are committed to making our trains and stations as accessible as possible to give customers the confidence in travelling and for greater freedom to experience everything the North and Scotland have to offer. TPE’s dedicated accessibility team works to ensure services, stations, and digital content are inclusive and accessible to all.
In August we installed new tactile maps at Hull Paragon, Dewsbury and Manchester International Airport (MIA) as part of our ongoing commitment to help blind and partially sighted passengers find rail travel even more accessible.
The tactile ‘Map for All’ is a unique product developed and produced by the Royal National Institute of Blind People (RNIB) and is intended for use by people of all ages and abilities. They can be read by sight, by touch, or a combination of both and are designed with ‘access for all’ as the core principle.
At TPE we are committed to making our services as inclusive and accessible as possible and are continuously looking for new and innovative ways to achieve this. The tactile maps were installed following feedback from our Customer and Professionals Accessibility Panel who suggested a physical alternative to the many successful digital wayfinding innovations TPE already has in place.
Each map is carefully created to combine both visual and tactile elements resulting in a map that is a mixture of layers, visual contrasts, textures, raised large print and braille lettering, as well as tactile and visual symbols.
We have plans to install the maps in Huddersfield, Middlesbrough, and Scarborough stations in the future and the new accessibility feature compliments the two new technologies, My Station View and GoodMaps Explore, launched earlier this year which are also designed to help customers navigate TPE’s managed stations across the north.
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