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ASLEF industrial action 04-06 and 08-09 April. Find out more
Customer service is at the heart of everything we do at TransPennine Express. Our Customer Experience team ensures the service we offer to our customers on-board our trains, at our stations and through our various channels is the best it can be.
Find out how we’ve performed during the past six months.
Through our Shadow NRPS, these are the latest results for customer satisfaction – journey, station and train from the past six months:
We logged 9,501 complaints between Period 1 and Period 6.
The overall percentage of cases closed within 20 working days between Period 1 and 6 was 97.66%.
Between April- October 2023 our ticket offices have been open for 97.9% of the hours they should be.
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