Our app is the ultimate travel buddy; book tickets, check live train times, and more.
Here at TransPennine Express, we want to offer you as many ways as possible to get in touch with us directly if you have a question or feedback about our services.
What we expect from you on Social Media:
Please don’t get personal with members of the team – we are all here to try and help you. We will always be courteous and respectful and all we ask is to be treated in the same way.
We understand that you can get frustrated when things do go a little wrong but please do not use foul or aggressive language, or repeatedly spam ourselves or others. Whilst we don’t want to block customers, we will be forced to if you break these guidelines or we feel it is necessary.
What you can expect from us on Social Media:
Twitter We have two Twitter accounts:
This account is for all things customer services. Our @TPEAssist Twitter team monitor our account 24 hours a day.
Our TPExpresstrains Twitter account is managed by our Marketing team and here you can find information about things to do in the destinations on our network, services we offer onboard, giveaways and more.
You can contact us through WhatsApp on 07812 223 336. WhatsApp is a flexible, convenient and fast way to get in touch with us:
Our Facebook page is monitored by our Customer Experience team 24 hours a day, 7 days a week* (except Christmas Day and Boxing Day). The team will reply to any train service related questions and where possible assist you with the progression of a Customer Relations case.
Our Instagram page is monitored by our Customer Experience team 24 hours a day, 7 days a week* (except Christmas Day and Boxing Day). The team will reply to any train service related questions and where possible assist you with the progression of a customer relations case.
*Please note: It may take longer to respond to queries between 23:00 - 06:00 on all of our social media channels.
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