Social media policy

TransPennine Express is the first UK train operator to offer customers the convenience of getting in touch directly through WhatsApp. 

Have a question about your journey? Need to book a seat reservation? How about dropping us some feedback on your experience? Or maybe you need an update on your Delay Repay claim? Whatever your query, pop us a message on WhatsApp and we’ll be happy to help!

You can contact us on 07812 223 336. Simply open WhatsApp on your device, touch in the number and start chatting!


What you can expect from us

WhatsApp is a brand-new feature and we want to offer you a flexible, convenient and fast way to get in touch with us.  As this is a new service, here are some handy tips to get started:

  • WhatsApp will be monitored between 0800-2100, 7 days a week (except Christmas Day and Boxing Day). Outside of these hours, we will still respond to messages but it may take a bit longer to get back to you
  • You can message WhatsApp with any query that you may have about traveling with us, but please note that in times of service disruption it may take longer to receive a response
  • If your query is urgent, you can always ask a member of staff for assistance, or contact us in a variety of other ways by visiting


What is WhatsApp?

WhatsApp is the world’s leading instant-messaging service used by more than a billion people every day. It’s free to use and easy to download from the App Store or Google Play store.


What we expect from you

As with any other channel that customers may use to contact us, we ask that you do not use offensive or abusive language, including swearing. We are here to try and help you, so we ask that our team are treated with respect.