Sign in to view your journeys, link your Nectar card and more
From Monday 23 July, an additional compensation scheme will be available for TransPennine Express customers who experienced disruption as part of the May 2018 timetable change.
Check out the FAQs below to see if you're eligible and return to this page to submit a claim.
We will be offering a week’s compensation to customers whose journeys were disrupted between 20 May – 30 June.
Customers with a TransPennine Express season ticket travelling on specified routes are eligible for compensation through the scheme. Multi-modal and zonal tickets are also eligible.
All journeys to / from stations along our following routes will be eligible:
• Manchester Airport to Lancaster
• Liverpool to Scarborough
• Liverpool to Newcastle
• Manchester Airport – Middlesbrough
• Manchester Piccadilly – Hull
• Manchester Piccadilly – Leeds
TPE customers will be able to apply for compensation from Monday 23 July via our website and you have until the start of October to make your claim. Compensation will be offered as a bank transfer or credit / debit card payment.
You will be entitled to one week’s worth of the value of your season ticket. This will be calculated as follows:
• Annual season ticket value divided by 40
• Monthly season ticket value divided by 4
• 100% of the value of a weekly ticket
• Other season ticket lengths will be calculated on a case by case basis
Customers can only apply for compensation using our online site which will go live on our website 23 July.
There is a separate compensation scheme for Northern customers - details can be found here.