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If you travelled with us and reached your destination 15 or more minutes late, you are entitled to delay repay compensation.
If you did not travel because of disruption to the train service you can claim a full refund.
Delay repay is a national scheme that entitles you to compensation if you have experienced delays during your train journey. We're happy to take part and think it's the least we can do to make up for any inconvenience caused.
Find out how to claim compensation online or by post in the blue boxes below. Please be aware that claims submitted via the post may take longer to review.
Claims must be made within 28 days of journey date and make sure you keep hold of your train tickets - we need these to work out how much compensation to give you.
Delay repay is for when you have travelled with us, and reach your destination late. If you did not travel due to disruption you are due a refund. You can look at how to apply for a refund here: tpexpress.co.uk/help/refunds
Automated delay repay (ADR) is available if you've bought an Advance ticket through tpexpress.co.uk or our TPExpress app.
| Period (Including Date Range) | Volume of Claims Received | % of Claims Approved | Total Value of Compensation Paid | Average Processing Time (Days) | |
|---|---|---|---|---|---|
| P11 | 04/01/26 to 31/01/26 | 33,848 | 79.4% | £380,649.94 | 2.87 |
| P12 | 01/02/26 to 28/02/26 | 25,831 | 77.3% | £305,712.78 | 1.88 |
| P13 | 01/03/26 to 31/03/26 | 29,271 | 77.0% | £329,525.29 | 1.52 |