May Timetable Compensation

Submit a claim online

We have launched an additional compensation scheme for TransPennine Express customers who experienced disruption as part of the May 2018 timetable change.

All claims should be made online via

Download map of routes and stations where compensation applies

Am I eligible to claim?
What routes will be covered?
How much compensation will I be entitled to?
How do I make a claim for compensation?
How and when will I receive my compensation?
Who can I contact if I have a question about the scheme / my claim?
Why has compensation been set at this level?
Can I get compensation from a station ticket office?
Can I apply via social media?
If I have claimed for delay repay, can I also claim for compensation under this scheme?
How can I appeal against a compensation decision?
Who makes the decision whether a claim is eligible or not?
I had to use a taxi because my train was severely delayed or cancelled – can I claim for this?
I had to stay in a hotel because my train was cancelled – can I claim for this?
I can travel on other modes of transport with my ticket – can I still claim?
I travel on an eligible route but have a Northern season ticket – am I eligible?