May Timetable Compensation

Submit a claim online from 23 July

From Monday 23 July, an additional compensation scheme will be available for TransPennine Express customers who experienced disruption as part of the May 2018 timetable change.

Check out the FAQs below to see if you're eligible and return to this page to submit a claim.

Download map of routes and stations where compensation applies

What compensation will TransPennine Express be offering?
Who is eligible to claim?
What routes will be covered?
How do I apply for compensation?
How much compensation will I be entitled to?
Can I apply at my local station?
I travel using a different rail operator, can I also apply for compensation?