Unpaid Fare Notice

View weekly appeals and pay online

In some cases when a passenger is not able to pay for a ticket or a ticket excess charge, we will issue an Unpaid Fare Notice, which shows details of the journey and the fare which should have been paid. This gives the Passenger permission to travel and pay the fare within 21 days.

Pay your Unpaid Fare Notice

Unpaid Fare Notices can now be paid quickly and conveniently online. We use PayPal for these payments so that your card details are never shared with us, but you don't need a PayPal account to pay your Unpaid Fare Notice online.

Unpaid Fare Notice Appeals

Passengers also have the opportunity to appeal or dispute the issue of the Unpaid Fare Notice in writing within 21 days

The table below shows appeal figures received per period:


 Period  2016/17    2017/18    2018/19  
  Appeals
received
Appeals
upheld 
Appeals 
received
Appeals
upheld
Appeals received Appeals upheld
Period 1      8  7 13 10
Period 2      7  6 22 18
Period 3
     16  7 20 16
Period 4      12 9 19 14
Period 5
     7 6 36 25
Period 6
     19 12 9 5
Period 7
 2  1  22 21
 
Period 8  19  14  33  28    
Period 9
 24  16  37  32    
Period 10
 2  2  14  12
 
Period 11
 14  5  12 11

Period 12
 11  8  27 25

Period 13
 12  10  20 18

Total  84  56  234  194 119 88