Customer Smart FAQ

What is a Smartcard?
How do I get a Smartcard?
Now that I have received my Smartcard what do I need to do?
What tickets can I buy on my Smartcard?
How do I buy my season ticket now that I have a Smartcard?
Once I have purchased my season ticket online how do I collect it onto my Smartcard?
How does the conductor check my Smart ticket?
How do I use my Smartcard on the automatic ticket gates?
What happens if I am unable to show my Smartcard?
What tickets are currently available on Smartcard?
Can I transfer my current season ticket to a Smartcard?
Can I still use my railcard to get discounts on my tickets?
Can I get a refund or make changes to my Smart Season Ticket?
How do I apply for delay repay on my Smart Season Ticket?
What happens if I lose my Smartcard?
How do I get a replacement Smartcard if it is damaged, lost or stolen?
What if my smart ticket isn't downloaded on to my Smartcard?
Can I use my Smartcard on other Train Operators’ services?
Are there any extra charges for Smartcards and their tickets?
Can multiple people travel using the same Smartcard?

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