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TransPennine Express (TPE) is asking customers to plan carefully ahead of planned RMT strike action taking place this weekend on Sunday 29 May.
An amended timetable will be in place on this date, which will see a significant reduction in available services. We’re advising customers not to travel, but to plan carefully if journeys are necessary.
The RMT has also announced further planned strike action by its TPE conductors from 00:01 – 23:59 on the following dates:
Sundays until 5 June
Saturday 4 June (Jubilee Bank Holiday)
Customers are advised not to travel on the day of strike action and, where possible, to travel either side of the affected days. Anyone intending to use our trains should check carefully before travelling as services may be subject to short notice cancellations. Customers should also allow extra time for journeys as any services we do operate will be busy.
We aim to have finalised timetables published on this page and on journey planners on the preceding Thursday before strike action currently taking place on Sundays.
All the latest information about available services will be published on this page.
We will endeavour to operate as many of our services as possible. If, however you are unable to travel or choose not to travel on the Sunday 13 February, your ticket will be valid for travel on Saturday 12 February or Monday 14 February.
Alternatively, if you choose not to travel at all then you will be entitled to a full refund or for the portion of your journey that has been affected. To claim your refund you will need to return the ticket to where it was purchased. We will not charge an administration fee for this.
Yes. If you are unable to complete your planned journey or choose not to travel due to industrial action, your ticket will be valid for travel on the preceding or following day.
Yes, if you are delayed for 15 minutes or more, you are entitled to Delay Repay compensation.
You can apply for this or access more information on our website: tpexpress.co.uk/help/delay-repay-compensation
Yes. If you choose not to use your ticket and return it to where you bought it from they you will be entitled to a full refund. TPE will not charge you an administration fee for this.
Unused tickets should be returned to where they were purchased from.
If you purchased your ticket directly with us, you can apply for a refund either online tpexpress.co.uk/help/refunds or by calling our customer relations team 0345 600 1671.
No, you will not be charged an admin fee.
Refunds will be available for both journeys.
Whilst we will try to run most of our planned services, we understand that this may cause you concern. Your ticket will be valid for travel on the following day of any action and if you choose not to travel at all you will be entitled to a full refund.
No. On the services we operate we will endeavour to operate them as normal, including First Class.