Strike Action

Please check before you travel

What should customers planning to travel by train on a strike day do?
When will details of what services you are planning to run be available?
What happens if I have a ticket booked for the strike day(s)?
Can I travel a day earlier or later?
If I travel and I’m delayed will I receive compensation?
Can I get a full refund?
How do I get a refund?
Will I be charged an admin fee on any refund?
I have two Advance Purchase tickets booked and the outward journey is affected by the dates of the action but the return isn’t – if I choose not to travel at all can I get a refund for both?
What happens if you plan to run the service I am booked on but I still don’t want to risk travelling?
Will first class be declassified?

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