Wi-Fi FAQs

Is Wi-Fi available on all TransPennine Express trains?
How do I access the Wi-Fi?
How much Wi-Fi data can I use?
Can I get free Wi-Fi on every journey?
Can I use multiple devices at the same time?
What can I see?
Why is the internet slow?
How secure is the network?
Could I do a bit of online shopping or check my bank balance?
I am having problems using my work / business email account?
Is TransPennine Express applying GDPR rules?
Is TransPennine Express using my data for marketing purposes?
How do I get the app?
Can I download the app on the train?
What size is the app?
I have a query or problem
How do I give feedback?

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