Accessibility Information
There is information about accessibility
Accessible Parking
9
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Aberdeen Passenger Assistance Meeting Point :
Passenger Assistance Meeting Points.
For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.
Please make yourself known to the station staff when you arrive.
To the left of the electronic ticket gates on the main concourse. Make yourself known to staff working at the gates for assistance
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Impaired Mobility Set Down
Yes
Lift Details
Lift, Concourse to Overbridge
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths at least 0.8m wide
Lift, Platform 7
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths at least 0.9m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Aberdeen Passenger Assistance Meeting Point
Location :
Passenger Assistance Meeting Points.
For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.
Please make yourself known to the station staff when you arrive.
To the left of the electronic ticket gates on the main concourse. Make yourself known to staff working at the gates for assistance
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Meeting Point: At the Automatic Ticket Gates inside the station
Step Free Access
A, Compliant step-free access to all platform(s)
This is a Category A station. This station has step-free access to all platforms. Tactile paving to all platforms
Please take care when boarding/alighting the train towards the rear of platforms 3, 4, 5 and 6 as the stepping distance between the platform and the train may be more prominent than at other areas of the platform.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Ticket gates to all platforms
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones, Escalator Information, Induction Loop, Nearest Accessible Stations
Airport
Aberdeen Airport is located near Dyce Station, from where a connecting bus service operates. A direct bus service also operates from Aberdeen city centre. For details, visit Traveline Scotland or call 0871 200 22 33 (24 hours).
Bus Services
For details of bus services, visit Traveline Scotland or call 0141 465 1878 (24 hours)
Car Park - South College Street Car Park
Name : South College Street Car Park
Spaces : 188
CCTV : Yes
Free Parking : No
Daily : £6.00
Operator : ScotRail
Cycle Storage Cctv
Yes
Cycle Storage Location
additional cycle parking located outside Union Square Shopping Centre
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
80 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station:
Waiting Area: This is a combined drop-off and pick-up point
Facility Type: There is seating/waiting under a canopy
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
188
Port
Ferry service runs from Aberdeen Ferry Terminal to Kirkwall and Lerwick. For details of these, plus connecting buses to the Ferry Terminal, visit Travelline Scotland or call 0871 200 22 33 (24 hours).
Rail Replacement Services
Please click on the link below for the exact bus pick up location:-
College Street, next to Car Park. No access via front of station.
Taxi Rank
There is taxi provision
Taxi Rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is partially covered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Car Hire, Cycle Hire, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Help Points
Help Points are only available in limited locations
Passenger Assistance Meeting Points.
For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.
Please make yourself known to the station staff when you arrive.
Information Available
Yes - from help point
Yes - from ticket office
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Helpline, Left Luggage
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
First Class Lounge
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
06:15:00.000 - 21:30:00.000
Saturday
06:15:00.000 - 19:00:00.000
Sunday
08:45:00.000 - 21:30:00.000
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday, Public Holidays
24 Hours
Post Box
Yes
Printed Local Information
There is accessible printed information available
Shops
WHSmith newsagent. Station has two PhotoMe photo booths.
Refreshment Facilities
WHSmith
Toilets
The toilets are located opposite the Taxi Rank and inside the First Class Lounge, available during ticket office opening hours
Trolleys
Yes
WiFi
Yes
This station does not offer
Bureau De Change, Defibrillator, Limited Service, Pay Phones, Request Stop, Waiting Room
Time
Platform
Operator
Cancelled -
