Accessibility Information
There is information about accessibility
Accessible Parking
8
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Abergavenny Passenger Assistance Meeting Point 0:
Ticket Office
Ticket office on platform one. Please check opening times on the National Rail Enquiries website.
Platform
On the platform in view of the on-train staff.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Induction Loop
Induction loops are throughout this station
Lift Details
Lift, Platform 2
Operational Announcements : There are audio announcements outside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths at least 0.8m wide
Lift, Platform 1
Operational Announcements : There are audio announcements outside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths at least 0.8m wide
Lifts
There are lifts
National Key Toilets
Yes
Nearest Accessible Stations
Hereford, Newport (South Wales)
Passenger Assistance
Abergavenny Passenger Assistance Meeting Point 0
Location :
Ticket Office
Ticket office on platform one. Please check opening times on the National Rail Enquiries website.
Platform
On the platform in view of the on-train staff.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Assistance will be provided by staff from the Booking Office during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.
Step Free Access
A, Compliant step-free access to all platform(s)
Category A
Platform 1 for services to Hereford is fully accessible via the station entrance.
Platform 2 for services towards Newport is fully accessible via a footbridge with lifts at the end of platform 1.
Step Free Category
A, Compliant step-free access to all platform(s)
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones, Escalator Information, Impaired Mobility Set Down, Ticket Barriers
Car Park - Station Car Park
Name : Station Car Park
Spaces : 74
CCTV : Yes
Free Parking : No
More information on parking charges at Abergavenny can be found via our Parking Management Company here Abergavenny - APCOA
Cycle Hire
There are no cycle hire facilities at this station.
Cycle Storage Cctv
Yes
Cycle Storage Location
Cycle parking is provided at two locations. 5 Sheffield stands are located near the accessible ramp access to the northbound platform. A further 5 Sheffield stands are located on the northbound platform by the lifts
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
20 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Parking Spaces
74
Rail Replacement Services
The rail replacement bus stop is near the Great Western Hotel.
Taxi Rank
There is taxi provision
Taxi Rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Bus Services, Car Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Contact our Customer Relations team directly via the Transport for Wales Website.
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from ticket office
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Help Points, Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Printed Local Information
There is accessible printed information available
Refreshment Facilities
The Whistle Stop Café is located in the main station building to the left of the main entrance and ticket office. Access is also available from the northbound platform. Opening hours will be detailed on the cafe door.
Toilets
The toilets are located on Platform 1. The National key toilets are located within the station café; these toilets are operated by a radar key.
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday
06:00:00.000 - 18:45:00.000
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
