Accessibility Information
There is no information about accessibility
Accessible Parking
1
Accessible Ticket Machines
Yes
Customer Help Points
Abergele & Pensarn Passenger Assistance Meeting Point 0:
Platform
On the platform in view of the on-train staff.
Nearest Accessible Stations
Colwyn Bay, Rhyl
Passenger Assistance
Abergele & Pensarn Passenger Assistance Meeting Point 0
Location :
Platform
On the platform in view of the on-train staff.
Ramp For Train Access
Ramps are available on the train to provide assistance
Step Free Access
B2, (refer to quick reference guide)
Category B2.
Access to Platform 1 (to Chester) is via a lane with no pavement leading down from the road bridge.
Access to platform 2 (to Holyhead) is from the car park via a moderately steep ramp with handrail but no intermediate landing.
Step Free Category
B2, (refer to quick reference guide)
This station does not offer
Accessible Public Telephones, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Height Adjusted Ticket Office Counter, Impaired Mobility Set Down, Induction Loop, Lifts, National Key Toilets, Staff Help Available, Ticket Barriers, Wheelchairs Available
Car Park - Station Car Park
Name : Station Car Park
Spaces : 6
CCTV : No
Free Parking : Yes
Operator : Transport for Wales
Telephone : 03333 211 202
Cycle Hire
There are no cycle hire facilities at this station.
Cycle Storage Location
5 curl top stands offering parking for up to 10 bicycles are located on the Westbound platform 2.
Cycle Storage Spaces
5 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Parking Spaces
6
Rail Replacement Services
The rail replacement bus stop is on Kingsway, near the supermarket.
This station does not offer
Airport, Bus Services, Car Hire, Cycle Storage Cctv, Cycle Storage Sheltered, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Contact our Customer Relations team directly via the Transport for Wales Website.
Helpline
Helpline Monday to Sunday: 08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Lost Property
Yes
Staffing Level
Unstaffed
This station does not offer
Help Points, Information Available, Left Luggage
CCTV
Yes
Information Points
There are information points
Printed Local Information
There is no printed information available
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Refreshment Facilities, Toilets, Trolleys, Waiting Room, WiFi
Time
Platform
Operator
Cancelled -
