Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station
Accessibility Information
There is information about accessibility
Accessible Public Telephones
Yes
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Ticket office staff provide assistance where possible
Customer Help Points
Acton Central Passenger Assistance Meeting Point 1:
Meeting point shown on station map.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Impaired Mobility Set Down
Yes
Nearest Accessible Stations
Willesden Junction
Passenger Assistance
Acton Central Passenger Assistance Meeting Point 1
Location :
Meeting point shown on station map.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Staff are able to assist from first to last train
Step Free Access
B1, (refer to quick reference guide)
Accessibility category B1. Both platforms are fully accessible from the street, although there is no step free access within station if crossing from one platform to the otherStep-free platform interchange requires a 50m journey via the street.
Step Free Category
B1, (refer to quick reference guide)
Ticket Barriers
Yes
This station does not offer
Accessible Parking, Accessible Taxis, Escalator Information, Induction Loop, Lifts, National Key Toilets, Wheelchairs Available
Cycle Storage Cctv
Yes
Cycle Storage Location
Outside main station entrance
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
6 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Rail Replacement Services
Use Bus stop H in The Vale for eastbound services to Camden Road
Use Bus stop J in The Vale for westbound services to Richmond
Chiswick Park station is 750 metres from South Acton station.
This station does not offer
Airport, Bus Services, Car Hire, Car Park, Cycle Hire, Parking Spaces, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Contact Customer Service on 0343222123
Help Points
There are Help Points
All Help Points have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Information Available
Yes - from ticket office
Staffing Level
Part time
This station does not offer
Left Luggage, Lost Property
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
05:50:00.000 - 00:18:00.000
Sunday
08:45:00.000 - 23:52:00.000
Saturday
05:53:00.000 - 00:19:00.000
Pay Phones
Yes
Printed Local Information
There is accessible printed information available
Refreshment Facilities
catering or retail facilities
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Post Box, Request Stop, Shops, Toilets, Trolleys, Waiting Room
Time
Platform
Operator
Cancelled -
