Accessibility Information
There is no information about accessibility
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Acton Main Line Passenger Assistance Meeting Point 0:
Gateline
Make your way to the gateline at the main entrance on Horn Lane
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Induction Loop
Induction loops are throughout this station
Lift Details
Lift 1 (A), Platform 3
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift 2 (B), Platform 4
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Acton Main Line Passenger Assistance Meeting Point 0
Location :
Gateline
Make your way to the gateline at the main entrance on Horn Lane
Ramp For Train Access
Ramps are kept at this station to provide assistance
Ramp is available for step-free boarding and alighting of trains
Staff Help Available
Staff are available to assist from the first to last train.
Step Free Access
A, Compliant step-free access to all platform(s)
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Acton Mainline has a Secure Station accreditation.
This station does not offer
Accessible Parking, Accessible Public Telephones, Accessible Taxis, Escalator Information, Impaired Mobility Set Down, Nearest Accessible Stations, Wheelchairs Available
Airport
Elizabeth Line service to Heathrow airport.
Bus Services
Transport for London Buses operate from outside the station.
Information to plan your onward journey is available from the map provided.
Cycle Storage Availability
Yes
Rail Replacement Services
No rail replacement bus services operate from this station.
This station does not offer
Car Hire, Car Park, Cycle Hire, Cycle Storage Cctv, Cycle Storage Location, Cycle Storage Sheltered, Cycle Storage Spaces, Cycle Storage Type, Parking Spaces, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. click here for details)
Help Points
There are Help Points
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail .
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
Information Available
Yes - from help point
Yes - from ticket office
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are no information points
Printed Local Information
There is accessible printed information available
Toilets
On the paid side of the barrier in the stations ticket hall.
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Refreshment Facilities, Trolleys, Waiting Room, WiFi
Time
Platform
Operator
Cancelled -
