Accessibility Information
There is information about accessibility
Accessible Parking
2
Accessible Ticket Machines
Yes
Customer Help Points
Althorne (Essex) Passenger Assistance Meeting Point 0:
Platform (Mobile Team)
Meeting point is the platform. Unstaffed station, assistance by Mobile Team. Check National Rail Enquiries for operational hours.
Taxi
Outside mobile team hours, meeting point is outside the station. A taxi will be arranged. Please check operational times on National Rail Enquiries.
Passenger Assistance
Althorne (Essex) Passenger Assistance Meeting Point 0
Location :
Platform (Mobile Team)
Meeting point is the platform. Unstaffed station, assistance by Mobile Team. Check National Rail Enquiries for operational hours.
Taxi
Outside mobile team hours, meeting point is outside the station. A taxi will be arranged. Please check operational times on National Rail Enquiries.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Some services operate with a guard who can provide assistance, however this would not be available if the train was in driver only operation. Mobile assistance teams operate within the area and can be available for booked assistance between 0600 and 2100 Mon-Sat and 0800-2000 Sundays. Booking is recommended. Outside of these times alternative transport will be provided (via the help point in the instance of turn up and go).
Step Free Access
A, Compliant step-free access to all platform(s)
Single platform station. Step free access to platform
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the platform
Step Free Category
A, Compliant step-free access to all platform(s)
This station does not offer
Accessible Public Telephones, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Height Adjusted Ticket Office Counter, Impaired Mobility Set Down, Induction Loop, Lifts, National Key Toilets, Nearest Accessible Stations, Ticket Barriers, Wheelchairs Available
Bus Services
Local bus services three minutes walk from station, junction of Fambridge Road.
Car Park - Station Car Park
Name : Station Car Park
Spaces : 39
CCTV : No
Free Parking : No
Daily : £5.00
Weekly : £19.90
Monthly : £84.00
Annual : £826.00
Operator : Saba Park Services UK Limited
Telephone : 0330 123 5247
Email : customersupport.uk@sabagroup.com
Cycle Storage Location
Within car park
Cycle Storage Spaces
8 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Parking Spaces
39
Rail Replacement Services
Pick up and drop off on Fords of Athorne forecourt.
This station does not offer
Airport, Car Hire, Cycle Hire, Cycle Storage Cctv, Cycle Storage Sheltered, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Help Points
Help Points are only available in limited locations
All Help Points have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Lost Property
Staffing Level
Unstaffed
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are information points
Post Box
Yes
Printed Local Information
There is no printed information available
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Request Stop, Shops, Refreshment Facilities, Toilets, Trolleys, Waiting Room, WiFi
Time
Platform
Operator
Cancelled -
