The ticket office at Andover will be open 0640-1810 from Monday 12 to Friday 16 October 2026.
Accessibility Information
There is no information about accessibility
Accessible Parking
9
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Andover Passenger Assistance Meeting Point 0:
Ticket Office (Staffed Hours)
The ticket office is in the main entrance to the station. If no staff are available, make your way to the platform.
Platform
Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Impaired Mobility Set Down
Yes
Induction Loop
Induction loops are throughout this station
National Key Toilets
Yes
Passenger Assistance
Andover Passenger Assistance Meeting Point 0
Location :
Ticket Office (Staffed Hours)
The ticket office is in the main entrance to the station. If no staff are available, make your way to the platform.
Platform
Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
B2, (refer to quick reference guide)
Step-free category B2 Station - Level access to Platform 2 (for trains towards Salisbury). Also short ramp at 1:7 gradient from lower car park level. Underpass with long and steep ramps at approx 1:8 gradient to Platform 1 (for trains towards London).
A staff operated powered wheelchair is available for use at the station to assist passengers who have difficulty using the slopes. Please speak to a member of staff or contact our Assisted Travel team.
This station does not have a Customer Information Screens. It only has a PA system to announce train services.
Step Free Category
B2, (refer to quick reference guide)
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones, Escalator Information, Lifts, Nearest Accessible Stations, Ticket Barriers
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Andover Car Park
Name : Andover Car Park
Spaces : 463
CCTV : No
Free Parking : No
RingGo Code 2000.
10 EV Charging stations.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £5.00
Off-Peak from 1200 Monday to Friday.
Blue Badge parking
Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space.
Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes.
Register for Complimentary Blue Badge Parking.
Cycle Storage Cctv
Yes
Cycle Storage Location
Platform 2
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
132 spaces
Cycle Storage Type
Compounds, Racks
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a pick-up point with a waiting area
Facility Type:
Car Capacity: There is space for more than 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
463
Rail Replacement Services
Southbound and Northbound buses will stop directly outside the main station exit.
Taxi Rank
There is taxi provision
Taxi Rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via uncontrolled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi rank, (taxi only street parking) via Station Approach
Configuration : Taxis can pick up and wait at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Please contact our Customer Service Centre on 0345 6000 650
Help Points
Customer Help points are located on every platform
Helpline
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
06:00:00.000 - 17:40:00.000
Saturday
06:00:00.000 - 17:40:00.000
Sunday
09:00:00.000 - 17:00:00.000
Post Box
Yes
Printed Local Information
There is accessible printed information available
Refreshment Facilities
Yes
Toilets
The toilets are located on both platforms. A National key toilet is located on Platform 1; these toilets are operated by a radar key. A radar key is available from station staff upon request.
Trolleys
Yes
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
06:00:00.000 - 19:00:00.000
Saturday
06:30:00.000 - 18:00:00.000
Sunday
08:15:00.000 - 16:45:00.000
This station does not offer
Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Request Stop, Shops
Time
Platform
Operator
Cancelled -
