Accessibility Information
There is information about accessibility
Accessible Parking
11
Accessible Ticket Machines
Yes
Customer Help Points
Arlesey Passenger Assistance Meeting Point 0:
Assistance Meeting Point
By the steps leading to platform 1. If no staff are present, please contact staff at the ticket gates, ticket office, or platform.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Induction Loop
Induction loops are throughout this station
Passenger Assistance
Arlesey Passenger Assistance Meeting Point 0
Location :
Assistance Meeting Point
By the steps leading to platform 1. If no staff are present, please contact staff at the ticket gates, ticket office, or platform.
Ramp For Train Access
Ramps are kept at this station to provide assistance
A staff-operated ramp is required for step-free access between train and platform at this station. A Mobile Assistance team covers this station.
You can arrange assistance by:
Staff Help Available
Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
Step Free Access
B2, (refer to quick reference guide)
This is a Category B2 station: Step-free access to both platforms via separate entrances. No step-free access between platforms.
The Assistance Meeting Point is by the steps, leading to platform 1.
Step Free Category
B2, (refer to quick reference guide)
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Impaired Mobility Set Down, Lifts, National Key Toilets, Nearest Accessible Stations, Ticket Barriers
Bus Services
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.
Car Park - Station Car Park
Name : Station Car Park
Spaces : 105
CCTV : Yes
Free Parking : No
Operator : APCOA Parking UK
Telephone : 01895 262122
Cycle Storage Cctv
Yes
Cycle Storage Location
Bike racks can be found at the front of the station on the right hand side of the main station building. Bike racks are also located in the small car park that has access to Platform 2.
Cycles are left at owners risk. Abandoned cycles may be removed.
Cycle Storage Spaces
67 spaces
Cycle Storage Type
Stands, Racks
Cycle Storage Availability
Yes
Parking Spaces
105
Rail Replacement Maps
Rail Replacement Bus Map - Arlesey - https://assets.nationalrail.co.uk/e8xgegruud3g/7xUbwCyf419Bq3UYxYTOjt/9b4a7df977f41d6adf01d1a106028f1d/2025-01_CI_GN_RRB_ARL_DR.pdf
Rail Replacement Services
Please click the link for details regarding the rail replacement bus location.
This station does not offer
Airport, Car Hire, Cycle Hire, Cycle Storage Sheltered, Port, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Assistance can be provided via the help points, located on the platforms, at all times of the day.
Help Points
Help Points are only available in limited locations
The Assistance Meeting Point is by the steps, leading to platform 1.
Helpline
If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.
Information Available
Yes - from help point
Lost Property
If you have lost something at a Great Northern station or onboard a Great Northern train, please visit the Great Northern website and use the webform to register your lost item.
Some Great Northern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
Staffing Level
Part time
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
06:45:00.000 - 12:10:00.000
Saturday
07:45:00.000 - 13:10:00.000
Sunday
Unavailable
Printed Local Information
There is accessible printed information available
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Refreshment Facilities, Toilets, Trolleys, Waiting Room, WiFi
Time
Platform
Operator
Cancelled -
