Accessibility Information
There is information about accessibility
Accessible Parking
0
Accessible Ticket Machines
Yes
Customer Help Points
Ash Vale Passenger Assistance Meeting Point 0:
Platform
Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Impaired Mobility Set Down
Yes
Induction Loop
Induction loops are throughout this station
Nearest Accessible Stations
Aldershot, Woking
Passenger Assistance
Ash Vale Passenger Assistance Meeting Point 0
Location :
Platform
Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.
Ramp For Train Access
Ramps are available on the train to provide assistance
Staff Help Available
Yes
Step Free Access
C, no step-free access to any platform
Step-free category C station. Steps to both platforms.
Step Free Category
C, no step-free access to any platform
This station does not offer
Accessible Public Telephones, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Lifts, National Key Toilets, Ticket Barriers, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in a printable format here
Cycle Storage Cctv
Yes
Cycle Storage Location
20 sheltered spaces available
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
42 spaces
Cycle Storage Type
Racks
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop off and pick up point on Guildford Road, Public car park
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Rail Replacement Services
To Aldershot: Lysons Avenue (B3166) bus shelter.
To Ascot/Woking / Farnborough: Frimley Road (B3411) bus shelter.
This station does not offer
Airport, Car Hire, Car Park, Cycle Hire, Parking Spaces, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Please contact our Customer Service Centre on 0345 6000 650
Help Points
Customer Help points are located on every platform
Helpline
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
06:25:00.000 - 12:00:00.000
Saturday
08:00:00.000 - 13:00:00.000
Sunday
Unavailable
Printed Local Information
There is no printed information available
Toilets
The toilets are located on Platform 2.
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
06:30:00.000 - 11:30:00.000
Saturday
08:15:00.000 - 12:30:00.000
Sunday
Unavailable
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Refreshment Facilities, Trolleys
Time
Platform
Operator
Cancelled -
