Accessibility Information
There is information about accessibility
Accessible Public Telephones
Yes
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Counters can be raised or lowered to suit all customers
Customer Help Points
Ashford International Passenger Assistance Meeting Point 0:
Booking Hall / Gateline
Gateline at main station entrance (This station is staffed 24/7).
Gateline (International side of the Station)
The gateline in the subway near the International side of the station (this is accessible via steps and a lift).
Impaired Mobility Set Down
Yes
Induction Loop
Induction loops are at designated listening areas
Lift Details
Lift 2, Platforms 5 & 6
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift 1, Platforms 1 & 2
Operational Announcements : There are no audio announcements or they are not audible in this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Ashford International Passenger Assistance Meeting Point 0
Location :
Booking Hall / Gateline
Gateline at main station entrance (This station is staffed 24/7).
Gateline (International side of the Station)
The gateline in the subway near the International side of the station (this is accessible via steps and a lift).
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
A, Compliant step-free access to all platform(s)
This is a category A station. This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Yes
Wheelchairs Available
Yes
This station does not offer
Accessible Parking, Accessible Taxis, Escalator Information, Height Adjusted Ticket Office Counter, Nearest Accessible Stations
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Car Park F
Name : Car Park F
Spaces : 315
CCTV : Yes
Free Parking : No
Daily Rate (Tuesday, Wednesday and Thursday) - £8.20
Off-peak evening rate (after 18:00) - £3.50
Cycle Hire
Brompton Dock0208 232 3931www.bromptondock.co.uk
Cycle Storage Location
behind bus stop front of station
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
454 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity:
Ramp Deployable:
Help Point:
Parking Spaces
616
Rail Replacement Services
From the station forecourt outside the booking hall. (What 3 Words: waddled.down.toys)
This station does not offer
Airport, Car Hire, Cycle Storage Cctv, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
This station has Secure station accreditation - For more information contact 0345 322 7021
Help Points
Help Points are only available in limited locations
On platforms 1/2 and 5/6. Also by gateline in the subway.
Helpline
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point by the gateline.
To request assistance through the help point, please use the assistance button which will put you in contact with a Southeastern colleague.
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Left Luggage
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
24 Hours
Saturday
24 Hours
Sunday
24 Hours
Pay Phones
Yes
Printed Local Information
There is printed information available
Shops
newspapers
Refreshment Facilities
Coffee shops and Selecta vending machines
Toilets
Platforms - Available during staffing hours
Waiting Room
on platform 1/2 there is a heated waiting room
on platform 5/6 there is a heated waiting shelter
The Station has a range of perch and standard height seating on all platforms.
This station does not offer
Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Post Box, Request Stop, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
