Accessibility Information
There is information about accessibility
Accessible Parking
2
Accessible Public Telephones
Yes
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
Ashford (Surrey) Passenger Assistance Meeting Point 0:
Platform
Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Induction Loop
Induction loops are throughout this station
National Key Toilets
Yes
Passenger Assistance
Ashford (Surrey) Passenger Assistance Meeting Point 0
Location :
Platform
Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
B2, (refer to quick reference guide)
Step-free category B2 Station. Near-level access to Platform 2 (for trains towards Staines) via main entrance or side gate. Step-free access to Platform 1 (for trains towards London) via separate entrance from long footpath, and short ramp at approx 1:15 gradient. Step-free access between platforms is only via the street (approx 620m).
Step Free Category
B2, (refer to quick reference guide)
This station does not offer
Accessible Booking Office Counter, Escalator Information, Impaired Mobility Set Down, Lifts, Nearest Accessible Stations, Ticket Barriers, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Ashford Car Park - from 18 October 2026
Name : Ashford Car Park - from 18 October 2026
Spaces : 0
CCTV : No
Free Parking : No
RingGo Code 2036.
Hourly rate available from 1200 Monday to Friday and all day Saturday and Sunday from ScanPay and RingGo ONLY.
Bank Holiday £4.90.
Off-Peak from 1200 Monday to Friday.
Blue Badge parking
Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space.
Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes.
Register for Complimentary Blue Badge Parking.
Cycle Storage Location
Car park
Cycle Storage Spaces
24 spaces
Cycle Storage Type
Racks
Cycle Storage Availability
Yes
Parking Spaces
92
Rail Replacement Services
Woodthorpe Road - London Transport bus stops
Taxi Rank
There is taxi provision
Taxi Rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via controlled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps can be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Cycle Storage Cctv, Cycle Storage Sheltered, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Please contact our Customer Service Centre on 0345 6000 650
Help Points
Customer Help points are located on every platform
Helpline
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by station staff during the morning peak, and at all other times by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Information Available
Yes - from information point
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
06:25:00.000 - 13:25:00.000
Saturday
08:00:00.000 - 14:00:00.000
Sunday
08:55:00.000 - 16:25:00.000
Pay Phones
Yes
Post Box
Yes
Printed Local Information
There is no printed information available
Toilets
The toilets are located in the Waiting Room. The National key toilets are located in the Waiting Room; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Waiting Room
The waiting room is only opening during ticket office opening hours.
WiFi
Yes
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Request Stop, Shops, Refreshment Facilities, Trolleys
Time
Platform
Operator
Cancelled -
