Accessibility Information
There is information about accessibility
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Balham Passenger Assistance Meeting Point 0:
Assistance Meeting Point
Station road entrance ticket barriers. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Lift Details
Lift, Station Entrance to Platform 1 & 2
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths at least 0.9m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Balham Passenger Assistance Meeting Point 0
Location :
Assistance Meeting Point
Station road entrance ticket barriers. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
Ramp For Train Access
Ramps are kept at this station to provide assistance
A staff-operated ramp is required for step-free access between train and platform at this station.
Staff Help Available
Yes
Step Free Access
B3, step-free access only to some platforms
This is a Category B3 station: This is a Category B3 station: Step-free access to platforms 1 (to Croydon/Sutton/London Bridge) and platform 2 (to Victoria) via lift.
During times of engineering work, trains may stop on platforms 3 and 4 which do not have step free access.
The Assistance Meeting Point is by the Station Road entrance ticket barriers.
Step Free Category
B3, step-free access only to some platforms
Ticket Barriers
Yes
This station does not offer
Accessible Parking, Accessible Public Telephones, Escalator Information, Impaired Mobility Set Down, Induction Loop, Nearest Accessible Stations, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in the “Onward Travel Information Map” within the map section below.
Cycle Storage Cctv
Yes
Cycle Storage Location
Located by the side entrance.
Cycles are left at owners risk. Abandoned cycles may be removed.
Cycle Storage Spaces
14 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Rail Replacement Maps
Rail Replacement Bus Map - Balham 1 - https://assets.nationalrail.co.uk/e8xgegruud3g/6apk9F394lKg70vP8o0yYg/88a41c3536f7dbbaa09466fccafe4508/2025-01_CI_SN_RRB_BAL_DR.pdf
Rail Replacement Services
Please click the link for details regarding the rail replacement bus location.
Taxi Rank
There is taxi provision
Taxi rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Car Park, Cycle Hire, Cycle Storage Sheltered, Parking Spaces, Port
Announcements
Announcements are made both visually and audibly
Help Points
There are Help Points
The assistance meeting point is on the Station Road entrance, by the ticket barriers.
Helpline
Staff are available at this station from the first to last trains of the day, for providing assistance getting on and off the train and assisting around the station and platforms. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Accessibility at the station - Southern.
Information Available
Yes - from help point
Yes - from ticket office
Lost Property
If you have lost something at a Southern station or onboard a Southern train, please visit the Southern website and use the webform to register your lost item.
Some Southern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
Staffing Level
Full time
This station does not offer
Customer Service, Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday
04:50:00.000 - 01:00:00.000
Printed Local Information
There is accessible printed information available
Refreshment Facilities
Yes
Toilets
Located on Platform 1 and 2.
Waiting Room
Unheated waiting shelters are available on the platforms.
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
