Accessibility Information
There is information about accessibility
Accessible Ticket Machines
Yes
Customer Help Points
Banstead Passenger Assistance Meeting Point 0:
Assistance Meeting Point
On the platform at the London end. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
Impaired Mobility Set Down
No dedicated area
Passenger Assistance
Banstead Passenger Assistance Meeting Point 0
Location :
Assistance Meeting Point
On the platform at the London end. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
Step Free Access
C, no step-free access to any platform
This is a Category C station: This station does not have step-free access.
Assistance Meeting Point is on the only platform at the London end.
Step Free Category
C, no step-free access to any platform
This station does not offer
Accessible Parking, Accessible Public Telephones, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Height Adjusted Ticket Office Counter, Induction Loop, Lifts, National Key Toilets, Nearest Accessible Stations, Ramp For Train Access, Staff Help Available, Ticket Barriers, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in the “Onward Travel Information Map” within the map section below.
Cycle Storage Cctv
Yes
Cycle Storage Location
Located on the platform.
Cycles are left at owners risk. Abandoned cycles may be removed.
Cycle Storage Spaces
6 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Rail Replacement Maps
Rail Replacement Bus Map - Banstead 1 - https://assets.nationalrail.co.uk/e8xgegruud3g/6NhZGN5c6PfcrCfRXij5EU/49f6bfffe74b52cd8296b096b281ff07/2025-01_CI_SN_RRB_BAD_DR.pdf
Rail Replacement Services
Please click the link for details regarding the rail replacement bus location.
This station does not offer
Airport, Car Hire, Car Park, Cycle Hire, Cycle Storage Sheltered, Parking Spaces, Port, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Assistance can be provided via the help points, located on the platforms, at all times of the day.
Help Points
There are Help Points
Assistance Meeting Point is on the only platform at the London end.
Helpline
Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.
Trains calling at this station do not have on board staff. You can arrange assistance by:
Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Accessibility at the station - Southern.
Information Available
Yes - from help point
Lost Property
If you have lost something at a Southern station or onboard a Southern train, please visit the Southern website and use the webform to register your lost item.
Some Southern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
Staffing Level
Unstaffed
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday
Unavailable
Printed Local Information
There is accessible printed information available
Waiting Room
Unheated waiting shelters are available on the platforms.
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Refreshment Facilities, Toilets, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
