Accessibility Information
There is information about accessibility
Accessible Public Telephones
Yes
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Basildon Passenger Assistance Meeting Point 0:
Gateline (Staffed Hours)
Gateline is visible upon entering the station. Make yourself known to a member of staff. Check staffed hours on National Rail Enquiries website.
Station Help Points (Outside Staffed Hours)
Outside of staffed hours, please use the help point to request assistance for your journey.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Impaired Mobility Set Down
Yes
Induction Loop
Induction loops are only in Help Points
Lift Details
Lift 1, Platform 1
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift 2, Platform 2
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Basildon Passenger Assistance Meeting Point 0
Location :
Gateline (Staffed Hours)
Gateline is visible upon entering the station. Make yourself known to a member of staff. Check staffed hours on National Rail Enquiries website.
Station Help Points (Outside Staffed Hours)
Outside of staffed hours, please use the help point to request assistance for your journey.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
B1, (refer to quick reference guide)
Step free access is available to both platforms via lifts
Step Free Category
B1, (refer to quick reference guide)
Ticket Barriers
Yes
This station does not offer
Accessible Parking, Escalator Information, Nearest Accessible Stations, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in a printable format here
Cycle Storage Location
Outside front of station towards Bus station
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
36 spaces
Council owned and maintained racks
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station:
Waiting Area: This is a drop-off point only
Facility Type:
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Rail Replacement Services
c2c Rail Replacement in the bays on Southernhay, east of the Station Entrance (W3W ///power.simply.locker)
Taxi Rank
There is taxi provision
Taxi rank, (taxi marked parking) via Station Way (south)
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi rank, (taxi marked parking) via Southernhay (north)
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Car Park, Cycle Hire, Cycle Storage Cctv, Parking Spaces, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Monday - Friday, 08:00 - 20:00
Saturday 09:00 - 16:00
Sunday 09:00 - 16:00
Christmas Day and Boxing Day: CLOSED
0345 744 4422 (option 3, followed by option 3)
contact@c2crail.co.uk
Help Points
There are Help Points
Help points are located on each platform.
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from ticket office
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Left Luggage
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
05:15:00.000 - 21:00:00.000
Saturday
05:15:00.000 - 21:45:00.000
Sunday
06:15:00.000 - 20:45:00.000
Pay Phones
Yes
Post Box
Yes
Printed Local Information
There is accessible printed information available
Shops
"Station News" in the Booking Hall
Refreshment Facilities
Drinks available at Station News.
Toilets
The toilets are located in the Booking Hall. The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key.
Waiting Room
Yes
This station does not offer
Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Request Stop, Trolleys
Time
Platform
Operator
Cancelled -
