Accessibility Information
There is information about accessibility
Accessible Parking
38
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
Beaulieu Park Passenger Assistance Meeting Point 1:
The assistance meeting point is the information desk, which is located next to the ticket machines on the station concourse.
Impaired Mobility Set Down
Yes
Lift Details
Lift, between footbridge and Platforms 1 & 2
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift, between footbridge and Platform 3
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Beaulieu Park Passenger Assistance Meeting Point 1
Location :
The assistance meeting point is the information desk, which is located next to the ticket machines on the station concourse.
Ramp For Train Access
There are ramps available
Staff Help Available
Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Step Free Access
A, Compliant step-free access to all platform(s)
This station has step free access to all platforms via lifts.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
The assistance meeting point is the information desk, which is located next to the ticket machines on the station concourse.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
There are ticket gates in operation on the station concourse
This station does not offer
Accessible Public Telephones, Escalator Information, Height Adjusted Ticket Office Counter, Induction Loop, Nearest Accessible Stations, Wheelchairs Available
Bus Services
'First' operates a network of frequent local bus routes. For route maps and timetables: www.firstgroup.com/ukbus
Bus stops are located within the bus interchange, which is beyond the station building and adjacent to Platform 3.
Car Park - Station Car Park B
Name : Station Car Park B
Spaces : 450
CCTV : Yes
Free Parking : No
Charges apply from time of entry to time of exit of the car park
Cycle Storage Cctv
Yes
Cycle Storage Location
There are two dedicated cycle parking areas which provide a mix of free cycle parking and paid secure cycle parking - for £25 a year - which is managed by Chelmsford City Council. One cycle parking area is located next to Car Park A and the other is next to the bus interchange, which is beyond the station building and adjacent to Platform 3.
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
533 spaces
Cycle Storage Type
Compounds, Racks, Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop off and pick up point
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type: There is uncovered seating/waiting
Car Capacity: There is space for more than 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is a Help Point close to the drop-off and/or pick-up point
Parking Spaces
705
Rail Replacement Services
Rail replacement bus services pick up and drop off at the designated bus stops within the bus interchange, which is beyond the station building and adjacent to Platform 3.
Taxi Rank
There is taxi provision
Taxi rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank has set back shelters only
Ramp : Ramps can be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Help Points
There are Help Points
There are five help points at the station - two are on the concourse and there is one on each of the three platforms.
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Yes - from information point
Lost Property
Staffing Level
Full time
This station does not offer
Left Luggage
Baby Change
Yes
CCTV
Yes
Defibrillator
Yes
Information Points
There are information points
Printed Local Information
There is accessible printed information available
Refreshment Facilities
Yes
Toilets
There are male, female, and accessible toilets located on the station concourse, and also on Platform 2. The accessible toilets and a Changing Places toilet, which is also located on the station concourse, are available for radar key holders. All toilets at this station are scheduled to be open at the following times:
Monday - Sunday 04:30 - 02:00
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday, Public Holidays
04:30:00.000 - 02:00:00.000
WiFi
Yes
This station does not offer
Atm Machine, Bureau De Change, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Trolleys
Time
Platform
Operator
Cancelled -
