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Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station.
On platforms, accessible via electronic gates from street level
Outside station entrance
There are no lifts at the station, but step free access is available to both platforms from street level via electronic gates
Accessible Booking Office Counter, Accessible Public Telephones, Accessible Taxis, Wheelchairs Available
Information to plan your onward journey is available in a printable format
Some stands available on adjacent council land. For information regarding the dedicated cycle shed, please enquire at the ticket office.Storage location: Outside station entrance
Bus stops on Ferry Road outside front of station:
- If travelling towards London, Stop E
- If travelling towards Southend, Stop A
Outside main entrance, turn left under subway
Monday - Friday, 08:00 - 20:00
Saturday, Sunday and Public Holidays: 09:00 - 16:00
Christmas Day - Boxing Day: Closed.
0345 744 4422 (option 3, followed by option 3)
The toilets are located on Platforms 1 and 2.
The National key toilets are located on Platform 1; these toilets are operated by a�RADAR key.