Accessibility Information
There is no information about accessibility
Accessible Parking
5
Accessible Public Telephones
Yes
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
Benfleet Passenger Assistance Meeting Point 0:
Upside Gateline (Staffed Hours)
Gateline upside is as soon as you enter the main entrance and it's on the right. Check staffed hours on National Rail Enquiries website.
Downside Gateline (Staffed Hours)
This is on the downside. Operational 06:00-10:00 and 16:00-20:00. Outside these hours, please meet upside or use help points.
Station Help Points (Outside Staffed Hours)
Outside of staffed hours, please use the help point to request assistance for your journey.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Impaired Mobility Set Down
Outside station entrance
Induction Loop
Induction loops are at designated listening areas
National Key Toilets
Yes
Passenger Assistance
Benfleet Passenger Assistance Meeting Point 0
Location :
Upside Gateline (Staffed Hours)
Gateline upside is as soon as you enter the main entrance and it's on the right. Check staffed hours on National Rail Enquiries website.
Downside Gateline (Staffed Hours)
This is on the downside. Operational 06:00-10:00 and 16:00-20:00. Outside these hours, please meet upside or use help points.
Station Help Points (Outside Staffed Hours)
Outside of staffed hours, please use the help point to request assistance for your journey.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Please call 03457 44 44 22
Step Free Access
B2, (refer to quick reference guide)
There are no lifts at the station, but step free access is available to both platforms from street level via electronic gates
Step Free Category
B2, (refer to quick reference guide)
Ticket Barriers
Yes
This station does not offer
Accessible Booking Office Counter, Escalator Information, Lifts, Nearest Accessible Stations, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Station Car Park
Name : Station Car Park
Spaces : 125
CCTV : Yes
Free Parking : No
Daily and Weekly Tickets can be purchased at the Rail Ticket Machines.
Please note that the off peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday and on Bank Holidays
Cycle Storage Cctv
Yes
Cycle Storage Location
Outside station entrance
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
67 spaces
Some stands available on adjacent council land. For information regarding the dedicated cycle shed, please enquire at the ticket office.
Cycle Storage Type
Compounds, Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station:
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for more than 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
125
Rail Replacement Services
c2c Rail Replacement down Ferry Road:
Taxi Rank
There is taxi provision
Taxi rank, (taxi only street parking) via High street (north station entrance)
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank has set back shelters only
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Monday - Friday, 08:00 - 20:00
Saturday, Sunday and Public Holidays: 09:00 - 16:00
Christmas Day - Boxing Day: Closed.
0345 744 4422 (option 3, followed by option 3)
Help Points
Help Points are only available in limited locations
On platforms, accessible via electronic gates from street level
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from ticket office
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Left Luggage
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
Information Points
There are no information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
05:15:00.000 - 21:30:00.000
Saturday
05:15:00.000 - 21:45:00.000
Sunday
06:10:00.000 - 21:15:00.000
Pay Phones
Yes
Shops
Yes
Refreshment Facilities
Platform 1
Toilets
The toilets are located on Platforms 1 and 2.
The National key toilets are located on Platform 1; these toilets are operated by a RADAR key.
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
05:15:00.000 - 22:00:00.000
Saturday
05:15:00.000 - 22:00:00.000
Sunday
06:15:00.000 - 22:00:00.000
This station does not offer
Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Post Box, Printed Local Information, Request Stop, Trolleys
Time
Platform
Operator
Cancelled -
