Berwick-upon-Tweed

Berwick-upon-Tweed station
Railway Street
Berwick-upon-Tweed
Northumberland
TD15 1NF

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Station Message

Due to essential upgrade work to replace the lifts, there is no step-free access to platforms 1 and 2 until Sunday 1 December 2024 at Berwick-upon-Tweed. If you require step-free access to or from this station, road transport will be provided to and from the nearest accessible station to help you complete your journey. Please speak to station staff or request Assisted Travel here.

Berwick-upon-Tweed at a glance

Ticket Office
Ticket Machine
Prepurchase Collection
Car Park
Onward Travel
Cycle Storage
Step Free Access
Toilets
WiFi

Station details

Accessibility and mobility access
- Accessible Booking Office Counter
  
  Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window.
- Accessible Ticket Machines
- Height Adjusted Ticket Office Counter
  
  Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window.
- Impaired Mobility Set Down
- Induction Loop
- National Key Toilets
  
  The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a radar key; a radar key is available from the Ticket Office upon request.
- Ramp For Train Access
- Staff Help Available
  
  Monday to Friday – 06:00 to 22:45 Saturday – 06:00 to 22:45 Sunday – 09:00 to 22:45
  
  When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office, located on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
- Step Free Access
  
  This station has step free access to all platforms.
  This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955
  Lift available from station forecourt to platforms 1 & 2.
  RNIB Map for all located just to the left of the station entry doors.
- Wheelchairs Available
- This station does not offer
  
  Accessible Public Telephones, Accessible Taxis, Customer Help Points
Buying / collecting tickets
- Penalty Fares
  
  GR
- Prepurchase Collection
- Smartcards
  
  SmartcardIssue : Yes
  SmartcardValidator : No
- Ticket Machine
- Ticket Office
  
  Monday to Friday – 07:00 to 16:00 Saturday – 08:00 to 16:00 Sunday – 09:15 to 16:00
  
  Outside the travel centre entrance.
Getting to / from the station
- Car Park
  
  Council Car Park - 124 spaces
  Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours
  
  Car Parking Charges
  Daily ticket: £3.50
  
  Max length of stay is 72 hours
  
  Note:
  Max length of stay is 72 hours
- Cycle Storage
  
  Storage Space: 8 spaces
  Cycle Shelter Provided: No
  Cctv: true
  Storage location:
  Within car park
- Onward Travel
  
  Information to plan your onward journey is available in a printable format here
- Rail Replacement Services
  
  Rail Replacement Coaches leave from the front of the station.
- Taxi Rank
  
  Berwick is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operators are A1 Cabs 01289 308524, Fifes 01289 307188 or Berwick 01289 307771
Staffing and general services
- Customer Service
  
  We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
  This station has Secure Station Accreditation
- Lost Property
  
  Monday to Friday – 09:00 to 16:00
- Staffing Level
  
  Parttime
- This station does not offer
  
  Left Luggage
Station Facilities
- Atm Machine
- Baby Change
- First Class Lounge
  Monday to Friday – 06:00 to 18:00 Saturday – 06:00 to 18:00 Sunday – 09:30 to 18:00
  
  Located
  Platform 2
  Assistance Dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway Lounges
  Tickets Accepted
  - Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
  - Any First Class Anytime ticket valid for travel on the London North Eastern Railway route
  - Any London North Eastern Railway First Class packages
  - First Advance (routed LNER/ LNER & connections
  - London North Eastern Railway First Class Reader Offer (routed LNER/LNER & Connections)
  - London North Eastern Railway First Class Flat Fare (routed LNER/LNER & Connections)
  - London North Eastern Railway Rewards First Class Leisure Single (routed LNER/LNER & Connections)
  - London North Eastern Railway Self Print First Class Upgrade voucher (routed LNER/LNER & Connections)
  - Inclusive Tour Tickets (Superbreaks etc.)
  - Weekend First
  Restricted tickets
  - All First Class tickets valid only on other train operators, including Caledonian Sleepers
  Facilities
  Unisex Toilet, newspapers
  Refreshments
  Complimentary: tea/coffee/hot chocolate/water/ biscuits
  Wi-Fi
  Yes
  Showers
  No
- Refreshment Facilities
  
  Costa coffee available as well as vending machine on the main concourse
- Toilets
  
  The toilets are located in the Main Entrance Hall and on both platforms. The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a RADAR key; a RADAR key is available from the Ticket Office upon request. Toilet opening hours are at all times that the station is open.
- Waiting Room
  
  This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
- This station does not offer
  
  WiFi

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Berwick-upon-Tweed

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Berwick-upon-Tweed

Station Message

Berwick-upon-Tweed at a glance

Station details

Accessible Booking Office Counter

Accessible Ticket Machines

Height Adjusted Ticket Office Counter

Impaired Mobility Set Down

Induction Loop

National Key Toilets

Ramp For Train Access

Staff Help Available

Step Free Access

Wheelchairs Available

This station does not offer

Penalty Fares

Prepurchase Collection

Smartcards

Ticket Machine

Ticket Office

Car Park

Cycle Storage

Onward Travel

Rail Replacement Services

Taxi Rank

Customer Service

Lost Property

Staffing Level

This station does not offer

Atm Machine

Baby Change

First Class Lounge

Refreshment Facilities

Toilets

Waiting Room

This station does not offer

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