Accessibility Information
There is no information about accessibility
Accessible Parking
29
Accessible Public Telephones
Yes
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Birmingham International Passenger Assistance Meeting Point 0:
Main Concourse Ticket Barriers
Please speak to staff on the ticket barriers who will take you to a dedicated area with easy access to the platforms.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Lift Details
Lift 1, Platform 1
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths at least 0.8m wide
Lift 2, Platforms 2 & 3
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths at least 0.8m wide
Lift 3, Platforms 4 & 5
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths at least 0.8m wide
Lift, Main Entrance
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths at least 0.9m wide
Lift 1, Multi Storey Car Park
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift, access to NEC
Operational Announcements : There are no audio announcements or they are not audible in this lift
Lift Controls : Lift controls may not be accessible to some people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths at least 0.9m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Birmingham International Passenger Assistance Meeting Point 0
Location :
Main Concourse Ticket Barriers
Please speak to staff on the ticket barriers who will take you to a dedicated area with easy access to the platforms.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
The Passenger Assistance meeting point is past the ticket gates on the concourse. Please talk to a member of staff either in person or via the help point. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Step Free Access
A, Compliant step-free access to all platform(s)
Category A - This station has step-free access to all platforms / the platform
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Yes
Wheelchairs Available
Yes
This station does not offer
Escalator Information, Impaired Mobility Set Down, Induction Loop, Nearest Accessible Stations
Airport
Birmingham International Station is directly connected to Birmingham Airport by the free 'Air-Rail Link' people mover.
The Air-Rail Link takes two minutes to get to the airport and operates between 03:30 and 00:30 daily.
For customers heading to Birmingham Airport requiring assistance, staff will be available to provide assistance to the Air-Rail Link where there is an intercom available to advise Birmingham Airport of your arrival for assistance at the Airport.
Bus Services
Information to plan your onward journey is available in a printable format here.
Car Park - Birmingham International Car Park
Name : Birmingham International Car Park
Spaces : 2180
CCTV : Yes
Free Parking : No
For information on how to get to the car park, prebooking your space or working out the cost of your stay, please visit the Avanti West Coast website.
Different rates apply to non-rail users - please speak to a member of staff.
Long stay (five days or more): £20 per day
Cycle Hire
Brompton Bike Hire is available at the station. They have two tariffs to chose from; frequent and leisure. Each has an annual membership fee and a daily hire charge. Please click here for more information.
Cycle Storage Cctv
Yes
Cycle Storage Location
18 cycle stands plus a cycling compound with 27 spaces available at the front of the station (please see staff for more information)
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
45 spaces
4 x hoops under NEC link by bus stands (2 x cycles per hoop = 8 spaces)
10 stands in shelter short stay car park
Cycling compound with 27 spaces available at the front of the station
Cycle Storage Type
Compounds, Stands, Racks
Cycle Storage Availability
Yes
Parking Spaces
2180
Rail Replacement Services
Rail replacement coach services can be found at the front of the station, opposite the entrance to the long stay car park.
Taxi Rank
There is taxi provision
Taxi rank
Configuration : Taxis only pick up at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank has set back shelters only
Ramp : Ramps can be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Car Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Except Christmas Day & Boxing Day
Help Points
There are Help Points
Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.
Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Yes - from information point
Yes - from ticket office
Lost Property
Find out more about the lost property process at this station here
Staffing Level
Full time
This station does not offer
Left Luggage
Baby Change
Yes
CCTV
Yes
First Class Lounge
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
05:30:00.000 - 20:00:00.000
Saturday
08:00:00.000 - 18:00:00.000
Sunday
10:30:00.000 - 18:00:00.000
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
05:30:00.000 - 02:00:00.000
Saturday
05:00:00.000 - 02:00:00.000
Saturday, Sunday
07:30:00.000 - 02:00:00.000
Pay Phones
Yes
Post Box
Yes
Printed Local Information
There is printed information available
Shops
Yes
Refreshment Facilities
Yes
Toilets
Accessible toilets can be found on the concourse. There is also a Changing Places toilet on the concourse, accessed using a RADAR key. Additional toilets are available on platforms 2 & 3 and 4 & 5.
Waiting Room
Seating available on all platforms. Waiting rooms available on all platforms apart from Platform 1.
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, Limited Service, Request Stop, Trolleys
Time
Platform
Operator
Cancelled -
