Birmingham New Street

Birmingham New Street station
Station Street
Birmingham
West Midlands
B2 4QA

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Birmingham New Street At a glance

Ticket Office
Ticket Machine
Prepurchase Collection
Car Park
Bus Services
Cycle Storage Availability
Step Free Access
Toilets
WiFi

Station details

Accessibility and mobility access
- Accessible Booking Office Counter
  
  Floorwalkers are available to assist all customers
- Customer Help Points
  
  Available at Customer Reception and station floorwalkers
- Impaired Mobility Set Down
  
  Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243. Please contact customer services of the relevant train operator: London Midland 0845 602 4277. Virgin Trains - 0845 000 8000
- Induction Loop
- National Key Toilets
  
  Close to Platforms 1A and 12A�
- Ramp For Train Access
- Staff Help Available
  Monday to Sunday – 07:30 to 23:59
  Journey Care assistance is available prior to travel via the relevant Train Operator:
  - -0845 300 3005, textphone0845 605 0600, Monday to Sunday 8:00 - 20:00
  - -0844 811 0125, textphone0844 811 0126,Monday to Sunday 8:00 - 20:00
  - -0800 197 1329, textphone0800 294 9209, Monday to Friday 7:00 - 22:00, Saturday and Sunday 8:00 to 19:00
  - -0800 092 4260, textphone0844 811 0134, Monday to Sunday 8:00 - 22:00
  - -08000 158 123, textphone08000 158 124, Monday to Sunday 8:00 - 22:00
  We can provide assistance at the station during the hours we're open to the public. Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243.
  However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.
  
  .
- Step Free Access
  
  The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.
  All platforms have lifts and escalators
- Wheelchairs Available
- This station does not offer
  
  Accessible Public Telephones, Accessible Taxis, Accessible Ticket Machines
Buying / collecting tickets
- Prepurchase Collection
- Staffing Level
  Fulltime
- Ticket Machine
- Ticket Office
  Monday – 05:15 to 23:00 Tuesday – 05:15 to 23:00 Wednesday – 05:15 to 23:00 Thursday – 05:15 to 23:00 Friday – 05:15 to 23:00 Saturday – 05:15 to 23:00 Sunday – 07:00 to 23:00
  On the main concourse next to WH Smiths
- This station does not offer
  
  Penalty Fares
Getting to / from the station
- Bus Services
  
  There are nearby bus stops on Smallbrook Queensway and Hill Street
  Most buses are wheelchair accessible.
  For information�go to�the local travel information office by the Stephenson�Street entrance or�visit�,
  0121 214 7214.
- Car Park
  Short Stay Car Park - 38 spaces Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours
- Cycle Storage Availability
  
  If you want to take your bicycle on the train, please check with the relevant train operator beforehand :-
- Cycle Storage Sheltered
- Taxi Rank
  
  Taxis drop off with the 'drop & go' in the Hill Street entrance.
  The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).
  For more information visit .
- This station does not offer
  
  Rail Replacement Services
Station Facilities
- Customer Service
  
  Luggage received from terminated trains at Birmingham New Street only
- Left Luggage
- Lost Property
  Monday to Friday – 09:00 to 17:30
- Toilets
  Men: between escalators to platforms 11b-12b. 30p Women: between escalators to platforms 11b-12b and between the escalators to 5a-6a (30p). Accessible: the men's and women's toilets have accessible cubicles. Free with Radar key or ask attendant Baby change: between escalators to platforms 11b-12b, free. The toilets between the escalators to 5a-6a have closed.
- WiFi

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Birmingham New Street

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Birmingham New Street

Birmingham New Street At a glance

Station details

Accessible Booking Office Counter

Customer Help Points

Impaired Mobility Set Down

Induction Loop

National Key Toilets

Ramp For Train Access

Staff Help Available

Step Free Access

Wheelchairs Available

This station does not offer

Prepurchase Collection

Staffing Level

Ticket Machine

Ticket Office

This station does not offer

Bus Services

Car Park

Cycle Storage Availability

Cycle Storage Sheltered

Taxi Rank

This station does not offer

Customer Service

Left Luggage

Lost Property

Toilets

WiFi

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Birmingham New Street

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