The escalators are out of order between the concourse and platform 12b at Birmingham New Street station until 9 December for essential maintenance.
Alternative Routes & Step-Free Access:
Red Zone Lifts: Fully operational at the B-end for step-free access to the concourse.
Green Zone (A-end): Walk down to the front/A-end of the platform to access the Green Zone, where all escalators and lifts are fully open.
Accessibility Information
There is no information about accessibility
Accessible Parking
0
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Floorwalkers are available to assist all customers
Customer Help Points
Birmingham New Street Passenger Assistance Meeting Point 0:
Assisted Travel Lounge
Located in the Red Lounge, next to platforms 2/3 B. Please check the opening times on the National Rail Enquiries website.
Customer Reception
Located on the main unpaid concourse area, near the Spanish Steps entrance, next to Starbucks.
Assistance Meeting Point
Mobile podium located on the main concourse next to Ozzy the Bull.
Height Adjusted Ticket Office Counter
There is no counter here
There is a Low-Level counter here
Impaired Mobility Set Down
Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243.
Alternatively, please contact Passenger Assist of the relevant train operator:
Lift Details
Lift 37, NW Corner Street Retail - Please note this is an Accessible Platform Lift only, if required please contact the station team for further information.
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths 1.1m wide
Lift 16, Concourse to Platform 1
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift, Platform 1A
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift 17, Concourse to Platforms 2 & 3
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift, Platforms 2 & 3A
Operational Announcements : There are audio announcements outside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift 18, Concourse to Platforms 4 & 5
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift 19, Platforms 6 & 7B
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift, Platforms 6 & 7A
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift 20, Concourse to Platforms 7, 8 & 9
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.9m wide
Lift, Platforms 8 & 9A
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift 21, Concourse to Platforms 10 & 11
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift, Platforms 10 & 11A
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift 22, Concourse to Platform 12
Operational Announcements : There are audio announcements provided inside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Grand Central Lift
Operational Announcements : There are audio announcements provided inside this lift only
Lift Controls : Lift controls may not be accessible to some people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift, Short Stay Car Park to Station Entrance
Operational Announcements : There are audio announcements provided inside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths at least 0.9m wide
Lift, Hill Street Level to Station Concourse Level
Operational Announcements : There are audio announcements provided inside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift, Bullring Centre to Dudley Street
Operational Announcements : There are no audio announcements or they are not audible in this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.9m wide
Lift, John Lewis to Grand Central
Operational Announcements : There are audio announcements provided inside this lift only
Lift Controls : Lift controls may not be accessible to some people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Birmingham New Street Passenger Assistance Meeting Point 0
Location :
Assisted Travel Lounge
Located in the Red Lounge, next to platforms 2/3 B. Please check the opening times on the National Rail Enquiries website.
Customer Reception
Located on the main unpaid concourse area, near the Spanish Steps entrance, next to Starbucks.
Assistance Meeting Point
Mobile podium located on the main concourse next to Ozzy the Bull.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Journey Care assistance is available prior to travel via the relevant Train Operator:
We can provide assistance at the station during the hours we're open to the public. Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243.
However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.
Step Free Access
A, Compliant step-free access to all platform(s)
The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.
All platforms have lifts and escalators
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Wide gates are available for wheelchair users, buggy's and passengers with luggage.
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones, Escalator Information, Induction Loop, Nearest Accessible Stations
Airport
Regular train service to Birmingham International. 10 - 15 minute journey
Bus Services
There are nearby bus stops on Smallbrook Queensway and Hill Street
Most buses are wheelchair accessible.
For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214.
Car Park - Short Stay Car Park
Name : Short Stay Car Park
Spaces : 38
CCTV : Yes
Free Parking : No
Operator : APCOA Parking (UK) Limited
Telephone : 0345 077 4224
Cycle Storage Cctv
Yes
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
58 spaces
If you want to take your bicycle on the train, please check with the relevant train operator beforehand www.nationalrail.co.uk/cyclists
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop Off
Same Side As Station:
Waiting Area: This is a drop-off point only
Facility Type: There is seating/waiting under a canopy
Car Capacity: There is space for more than 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is a Help Point close to the drop-off and/or pick-up point
Point 2: Station Entrance
Same Side As Station:
Waiting Area: This is a drop-off point only
Facility Type:
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
38
Rail Replacement Services
Rail replacement buses/coaches depart from bus stops on Smallbrook Queensway near this station adjacent to TK Maxx Store.
Taxi Rank
There is taxi provision
Taxi Pick Up Point
Configuration : Taxis only pick up at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi Rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via controlled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Station Street/Dudley Street Taxi Rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via uncontrolled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Smallbrook Queensway
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via controlled roadway crossing
Covered : The taxi rank is partially covered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Car Hire, Cycle Hire, Cycle Storage Location, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Luggage received from terminated trains at Birmingham New Street only
Help Points
Help Points are available inside and outside this station
Available at Customer Reception and station floorwalkers
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Yes - from information point
Yes - from ticket office
Left Luggage
Yes
Lost Property
Yes
Staffing Level
Full time
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
First Class Lounge
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
06:15:00.000 - 19:45:00.000
Saturday
08:00:00.000 - 18:00:00.000
Sunday
10:00:00.000 - 18:00:00.000
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
04:15:00.000 - 02:00:00.000
Saturday
04:15:00.000 - 00:30:00.000
Sunday
08:00:00.000 - 23:00:00.000
Printed Local Information
There is accessible printed information available
Shops
Refreshment Facilities
Food & drink available throughout the station. Rehydration and water refill points are available throughout the station.
Toilets
Male, Female, Accessible and Baby Change facilities are available in all parts of the station.
These are located between:
Waiting Room
There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating
This station does not offer
Bureau De Change, Defibrillator, Limited Service, Pay Phones, Post Box, Request Stop, Trolleys
Time
Platform
Operator
Cancelled -
