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Birmingham New Street station Station Street Birmingham West Midlands
B2 4QA
Floorwalkers are available to assist all customers
Located opposite Network Rail Reception on the main concourse
Taxis drop off within the 'drop & go' off the Hill Street entrance.
The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit).
All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.
For more information visit Traintaxi
Staff available to assist where required.
Available at Customer Reception and station floorwalkers
Floorwalkers are available to assist all customers
Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243.
Alternatively, please contact Passenger Assist of the relevant train operator:
Close to Platforms 1A and 12A and Platforms 10 and 11B
Journey Care assistance is available prior to travel via the relevant Train Operator:
We can provide assistance at the station during the hours we're open to the public. Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243.
However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.
The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.
All platforms have lifts and escalators
On the main concourse next to WH Smiths
There are nearby bus stops on Smallbrook Queensway and Hill Street
Most buses are wheelchair accessible.
For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214.
Taxis drop off with the 'drop & go' in the Hill Street entrance.
The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit).
Rail Replacement Services
Luggage received from terminated trains at Birmingham New Street only
ATM machines are located on the paid concourse
Female toilets,Male toilets
Located
On the paid concourse between Platforms 3 & 4
Tickets Accepted
Avanti West Coast (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket.
Facilities
Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.
Refreshments
Tea, coffee, soft drinks.
Wi-Fi
Wi-Fi is available
Showers
No showers are available
Food & drink available throughout the station. Rehydration and water refill points are available throughout the station.
Male, Female, Accessible and Baby Change facilities are available in all parts of the station.
These are located between:
There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating
Time
Platform
Operator
Cancelled -
Last updated:
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