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Birmingham New Street station Station Street Birmingham West Midlands
Floorwalkers are available to assist all customers
Available at Customer Reception and station floorwalkers
Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243. Please contact customer services of the relevant train operator: London Midland 0845 602 4277. Virgin Trains - 0845 000 8000
Close to Platforms 1A and 12A�
Journey Care assistance is available prior to travel via the relevant Train Operator:
We can provide assistance at the station during the hours we're open to the public. Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243.
However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.
The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.
All platforms have lifts and escalators
Accessible Public Telephones, Accessible Taxis, Accessible Ticket Machines
On the main concourse next to WH Smiths
There are nearby bus stops on Smallbrook Queensway and Hill Street
Most buses are wheelchair accessible.
For information�go to�the local travel information office by the Stephenson�Street entrance or�visit�,
0121 214 7214.
If you want to take your bicycle on the train, please check with the relevant train operator beforehand :-
Taxis drop off with the 'drop & go' in the Hill Street entrance.
The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).
For more information visit .
Rail Replacement Services
Luggage received from terminated trains at Birmingham New Street only