Birmingham New Street

Birmingham New Street station
Station Street
Birmingham
West Midlands
B2 4QA

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Station Message

The lifts are out of order between platform 2, 3 and the overbridge at Birmingham New Street station.

Birmingham New Street at a glance

Ticket Office
Ticket Machine
Prepurchase Collection
Car Park
Onward Travel
Cycle Storage
Step Free Access
Toilets
WiFi

Station details

Accessibility and mobility access
- Accessible Booking Office Counter
  
  Floorwalkers are available to assist all customers
- Accessible Public Telephones
  
  Located opposite Network Rail Reception on the main concourse
- Accessible Taxis
  
  Taxis drop off within the 'drop & go' off the Hill Street entrance.
  The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit).
  All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.
  For more information visit Traintaxi
- Accessible Ticket Machines
  
  Staff available to assist where required.
- Customer Help Points
  
  Available at Customer Reception and station floorwalkers
- Height Adjusted Ticket Office Counter
  
  Floorwalkers are available to assist all customers
- Impaired Mobility Set Down
  Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243.
  Alternatively, please contact Passenger Assist of the relevant train operator:
  - West Midlands Railway - 0800 024 8998
  - Avanti West Coast - 0800 0158 123
- Induction Loop
- National Key Toilets
  
  Close to Platforms 1A and 12A and Platforms 10 and 11B
- Ramp For Train Access
- Staff Help Available
  Monday to Sunday – 07:30 to 23:59
  
  Journey Care assistance is available prior to travel via the relevant Train Operator:
  - Transport for Wales - 033 300 50 501, textphone 08457 585 369, Monday to Sunday 08:00 - 20:00
  - CrossCountry- 0844 811 0125, textphone 0844 811 0126,Monday to Sunday 08:00 - 20:00
  - London Northwestern Railway / West Midlands Railway- 0800 092 4260, textphone 0844 811 0134, Monday to Sunday 08:00 - 22:00
  - Avanti West Coast - 08000 158 123, textphone 08000 158 124, Monday to Sunday 08:00 - 22:00
  We can provide assistance at the station during the hours we're open to the public. Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243.
  However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.
- Step Free Access
  
  The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.
  All platforms have lifts and escalators
- Wheelchairs Available
Buying / collecting tickets
- Penalty Fares
  
  WM
- Prepurchase Collection
- Smartcards
  
  SmartcardIssue : No
  SmartcardValidator : No
- Ticket Machine
- Ticket Office
  
  Monday – 05:15 to 23:00 Tuesday – 05:15 to 23:00 Wednesday – 05:15 to 23:00 Thursday – 05:15 to 23:00 Friday – 05:15 to 23:00 Saturday – 05:15 to 23:00 Sunday – 08:00 to 23:00
  
  On the main concourse next to WH Smiths
Getting to / from the station
- Car Park
  
  Short Stay Car Park - 38 spaces
  Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours
- Cycle Storage
  
  Storage Space: 58 spaces
  Cycle Shelter Provided: Yes
  Cctv: true
- Onward Travel
  
  There are nearby bus stops on Smallbrook Queensway and Hill Street
  Most buses are wheelchair accessible.
  For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214.
- Taxi Rank
  
  Taxis drop off with the 'drop & go' in the Hill Street entrance.
  The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit).
- This station does not offer
  
  Rail Replacement Services
Staffing and general services
- Customer Service
  
  Luggage received from terminated trains at Birmingham New Street only
- Left Luggage
- Lost Property
  
  Monday to Friday – 09:00 to 17:30
- Staffing Level
  
  Fulltime
Station Facilities
- Atm Machine
  
  ATM machines are located on the paid concourse
- Baby Change
  
  Female toilets,Male toilets
- First Class Lounge
  
  Monday to Friday – 06:15 to 19:45 Saturday – 08:00 to 18:00 Sunday – 10:00 to 18:00
  
  Located
  On the paid concourse between Platforms 3 & 4
  Tickets Accepted
  Avanti West Coast (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket.
  Facilities
  Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.
  Refreshments
  Tea, coffee, soft drinks.
  Wi-Fi
  Wi-Fi is available
  Showers
  No showers are available
- Refreshment Facilities
  
  Food & drink available throughout the station. Rehydration and water refill points are available throughout the station.
- Toilets
  Male, Female, Accessible and Baby Change facilities are available in all parts of the station.
  These are located between:
  - Platforms 2 - 3a (Blue Lounge)
  - Platforms 10 - 11a (Yellow Lounge)
  - Platforms 10 - 11b (Red Lounge)
- Waiting Room
  
  There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating
- WiFi
  
  Find WiFi Hotspots around Birmingham New Street station

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Birmingham New Street

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Birmingham New Street

Station Message

Birmingham New Street at a glance

Station details

Accessible Booking Office Counter

Accessible Public Telephones

Accessible Taxis

Accessible Ticket Machines

Customer Help Points

Height Adjusted Ticket Office Counter

Impaired Mobility Set Down

Induction Loop

National Key Toilets

Ramp For Train Access

Staff Help Available

Step Free Access

Wheelchairs Available

Penalty Fares

Prepurchase Collection

Smartcards

Ticket Machine

Ticket Office

Car Park

Cycle Storage

Onward Travel

Taxi Rank

This station does not offer

Customer Service

Left Luggage

Lost Property

Staffing Level

Atm Machine

Baby Change

First Class Lounge

Refreshment Facilities

Toilets

Waiting Room

WiFi

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