Accessibility Information
There is information about accessibility
Accessible Parking
20
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
None
Customer Help Points
Birmingham Snow Hill Passenger Assistance Meeting Point 0:
Ticket Office
Ticket office on main concourse accessed along footbridge from Colmore Row - Please check the opening times on the National Rail Enquiries website
Member of Staff on gateline
Gateline next to ticket office on upper concourse
Gateline next to Livery Street entrance
Gateline at Livery Street entrance. Use the 'call' button to speak to team member
Platform (when ticket office is closed and gateline unstaffed)
On the platform in view of the on-train team
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
There is a Low-Level counter here
Induction Loop
Induction loops are throughout this station
Lift Details
Lift 1, Platforms 1 & 2
Operational Announcements : There are no audio announcements or they are not audible in this lift
Lift Controls : Lift controls may not be accessible to some people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths less than 0.8m wide
Lift, Livery Street Platforms 1 & 2
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths at least 0.9m wide
Lift, Livery Street Platforms 3 & 4
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths at least 0.8m wide
Lift 2, Platform 3
Operational Announcements : There are no audio announcements or they are not audible in this lift
Lift Controls : Lift controls may not be accessible to some people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths at least 0.8m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Birmingham Snow Hill Passenger Assistance Meeting Point 0
Location :
Ticket Office
Ticket office on main concourse accessed along footbridge from Colmore Row - Please check the opening times on the National Rail Enquiries website
Member of Staff on gateline
Gateline next to ticket office on upper concourse
Gateline next to Livery Street entrance
Gateline at Livery Street entrance. Use the 'call' button to speak to team member
Platform (when ticket office is closed and gateline unstaffed)
On the platform in view of the on-train team
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
This station is fully staffed. Your assistance will be provided by station staff.
Step Free Access
A, Compliant step-free access to all platform(s)
This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during available opening times. When station staff aren't available, the assistance meeting point is on the platform that your train is due to depart. When the train has arrived, please attract the attention of a staff member onboard, who will help you to board the train.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Yes
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones, Escalator Information, Impaired Mobility Set Down, Nearest Accessible Stations
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Multi-storey Car Park
Name : Multi-storey Car Park
Spaces : 863
CCTV : Yes
Free Parking : No
Daily : £16.30
Annual : £3,500.00
Operator : Local Council
Cycle Storage Availability
Yes
Parking Spaces
863
Rail Replacement Services
Rail replacement vehicles will operate from Bus Stop SH4 on Livery Street.
Please check your destination before boarding.
Please click here for walking directions from the station to the rail replacement bus stop.
Taxi Rank
There is taxi provision
Taxi Rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via controlled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Cycle Storage Cctv, Cycle Storage Location, Cycle Storage Sheltered, Cycle Storage Spaces, Cycle Storage Type, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Birmingham Snow Hill is accredited by the Secure Station Scheme**
Help Points
There are Help Points
Most Help Points do not have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Yes - from ticket office
Staffing Level
Part time
This station does not offer
Left Luggage, Lost Property
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Printed Local Information
There is printed information available
Shops
Yes
Refreshment Facilities
Coffee kiosk Food outlet (Seating unavailable)
Toilets
The Ladies toilets are located in the Waiting Room on Platform 3 and also on Platform 2. The Gents toilets are located on Platform 2 and Platform 3. The National key toilets are located on Platform 1 and 3; these toilets are operated by a RADAR key. The RADAR key is available from station staff upon request. The toilet facilities are only available from the first to last service.
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday
07:00:00.000 - 23:00:00.000
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
