Accessibility Information
There is no information about accessibility
Accessible Parking
0
Accessible Public Telephones
Yes
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
There are standing height and wheelchair height ticket counters available.
Customer Help Points
Blackheath Passenger Assistance Meeting Point 0:
Ticket Office / Booking Hall
The ticket office/booking hall. Please check opening times on the National Rail Enquiries website.
Platform
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Induction Loop
Induction loops are only in Help Points
Lift Details
Lift, Platform 1
Operational Announcements : There are audio announcements outside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Nearest Accessible Stations
Lewisham
Passenger Assistance
Blackheath Passenger Assistance Meeting Point 0
Location :
Ticket Office / Booking Hall
The ticket office/booking hall. Please check opening times on the National Rail Enquiries website.
Platform
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
B2, (refer to quick reference guide)
This is a category B2 station. Step free access to platform 1 for services towards London via lift. Step free access to platform 2 for services away from London via ramp from side entrance. Step free interchange via front of station. Step access to both platforms via booking hall.
Step Free Category
B2, (refer to quick reference guide)
Wheelchairs Available
Yes
This station does not offer
Accessible Taxis, Escalator Information, Impaired Mobility Set Down, Ticket Barriers
Bus Services
A map of onward bus services is available to download or print.
Further information on nearby bus services can be found on the Transport for London website.
Cycle Storage Location
Bicycle parking available on Platform 1 and 2 and outside the entrance to platform 2
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
68 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Rail Replacement Services
This station does not offer
Airport, Car Hire, Car Park, Cycle Hire, Cycle Storage Cctv, Parking Spaces, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
This station has Secure station accreditation - For more information contact 0345 322 7021
Help Points
There are Help Points
On platform
Helpline
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Left Luggage
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
Information Points
There are no information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
24 Hours
Saturday, Sunday
24 Hours
Pay Phones
Yes
Shops
newspapers
Refreshment Facilities
Coffee kiosk and Selecta vending machines
Toilets
Platform 1 - Available during staffing hours
Waiting Room
Heated waiting area On platform 1 Only available when staff present
This station does not offer
Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Post Box, Printed Local Information, Request Stop, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
