Ticket Office Revised Times
The ticket office, toilets and waiting rooms will have the following changes to planned opening hours: Saturday 10 October - Closed Saturday 17 October - Closed
Tickets can be bought from the ticket machine or digitally
Accessibility Information
There is information about accessibility
Accessible Ticket Machines
Yes
Customer Help Points
Bourne End Passenger Assistance Meeting Point 0:
Ticket Office (Staffed station)
The ticket office is located within the main station building.
Platform (When Unstaffed)
Make your way onto the platform. Onboard teams will assist you.
Impaired Mobility Set Down
Yes
National Key Toilets
Yes
Passenger Assistance
Bourne End Passenger Assistance Meeting Point 0
Location :
Ticket Office (Staffed station)
The ticket office is located within the main station building.
Platform (When Unstaffed)
Make your way onto the platform. Onboard teams will assist you.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Meeting point: Waiting shelter platform 2.
This station is supported by the GWR Mobile Customer Assist Team 07:00-22:00 Mon-Sat and 09:00-20:00 Sun. To book assistance at this station, please either call GWR Passenger Assist on 0800 197 1329, through gwr.com/passengerassist or via the Passenger Assist App by Transreport.
Step Free Access
B1, (refer to quick reference guide)
Step Free Category B1 Station Step free access available to both platforms. Please note that access to the platforms from the adjacent car park is via a short ramp.
This station is supported by the GWR Mobile Customer Assist Team 07:00-22:00 Mon-Sat and 09:00-20:00 Sun. To book assistance at this station, please either call GWR Passenger Assist on 0800 197 1329, through gwr.com/passengerassist or via the Passenger Assist App by Transreport.
Step Free Category
B1, (refer to quick reference guide)
This station does not offer
Accessible Parking, Accessible Public Telephones, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Height Adjusted Ticket Office Counter, Induction Loop, Lifts, Nearest Accessible Stations, Ticket Barriers, Wheelchairs Available
Airport
Find out more about links from GWR stations to airports.
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Station Car Park
Name : Station Car Park
Spaces : 50
CCTV : Yes
Free Parking : No
Find out more about car parking at this station.
Cycle Hire
No
Cycle Storage Cctv
Yes
Cycle Storage Location
Platform 1
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
18 spaces
Please note cycles can be carried on our trains free of charge.
Cycle Storage Type
Racks, Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
50
Rail Replacement Services
Bus stops outside station.
This station does not offer
Car Hire, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Help Points
Help Points are available inside and outside this station
All Help Points have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Lost Property
Find out more here
Staffing Level
Part time
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
06:15:00.000 - 13:15:00.000
Saturday
07:15:00.000 - 14:15:00.000
Sunday
Unavailable
Printed Local Information
There is accessible printed information available
Refreshment Facilities
Vending machine on Platform 1
Toilets
The toilets are located on Platform 1. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
Waiting Room
Within the ticket office on platform 1.
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
