Accessibility Information
There is information about accessibility
Accessible Parking
7
Accessible Public Telephones
Yes
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Bournemouth Passenger Assistance Meeting Point 0:
Gateline
There is gateline at each entrance to the station. Please speak to any member of staff on the gateline.
Platform
Wait at the platform Assisted Boarding Point, or on the platform in view of station/on-train staff and make yourself known when the train arrives
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
There is a Low-Level counter here
Impaired Mobility Set Down
Yes
National Key Toilets
Yes
Passenger Assistance
Bournemouth Passenger Assistance Meeting Point 0
Location :
Gateline
There is gateline at each entrance to the station. Please speak to any member of staff on the gateline.
Platform
Wait at the platform Assisted Boarding Point, or on the platform in view of station/on-train staff and make yourself known when the train arrives
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
B2, (refer to quick reference guide)
Step-free category B2 station. Level access to both sides of station from separate entrances. Long and steep ramped subway between platforms - up to 1:8 gradient.
Step Free Category
B2, (refer to quick reference guide)
Ticket Barriers
Yes
Wheelchairs Available
Yes
This station does not offer
Escalator Information, Induction Loop, Lifts, Nearest Accessible Stations
Airport
Bournemouth Airport is served by Morebus service 737- which serves Bournemouth Square, Railway Station, Winton, Moordown, Northbourne and Parley Cross. The service is only twice a day to Bournemouth Airport and 3 times a day from the Airport. Monday to Friday ONLY.
View the Morebus service 737 timetable here.
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Bournemouth Premium Car Park
Name : Bournemouth Premium Car Park
Spaces : 52
CCTV : No
Free Parking : No
RingGo Code 77478.
Bank Holiday £5.50.
Off-Peak from 1200 Monday to Friday.
Cycle Hire
Located next to north and south side station entrances. Operated by Beryl. For more information: Bike and scooter hire in Dorset - Bournemouth, Christchurch and Poole | Beryl
Cycle Storage Cctv
Yes
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
118 spaces
Cycle Storage Type
Compounds, Racks
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop off and pick up point on Holdenhurst Road, South West
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Point 2: Drop off and pick up point on Station Approach
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a drop-off point only
Facility Type:
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Point 3: Drop off and pick up point on Holdenhurst Road, South East
Same Side As Station: The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
414
Rail Replacement Services
To Southampton / Brockenhurst: Station entrance on Halfords side.
To Poole: Station entrance on Asda side.
Taxi Rank
There is taxi provision
Taxi rank, (taxi marked parking) via Station Approach
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi rank, (taxi marked parking) via Holdenhurst Road (station entrance)
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank has set back shelters only
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Car Hire, Cycle Storage Location, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Please contact our Customer Service Centre on 0345 6000 650
Help Points
Customer Help points are located on every platform
Helpline
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Information Available
Yes - from help point
Yes - from information point
Yes - from ticket office
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are no information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
24 Hours
Saturday
24 Hours
Sunday
24 Hours
Pay Phones
Yes
Refreshment Facilities
Vending Machines on Platforms 2 and 3.
Starbucks.
Toilets
The toilets are located on both platforms. The National key toilets are located on both platforms; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.
Trolleys
Yes
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday
05:00:00.000 - 21:00:00.000
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Post Box, Printed Local Information, Request Stop, Shops
Time
Platform
Operator
Cancelled -
