Accessibility Information
There is information about accessibility
Accessible Parking
5
Accessible Public Telephones
Yes
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
Braintree Passenger Assistance Meeting Point 0:
Ticket Office
Meeting point is the ticket office when staffed. Part Time staffed station. Please check opening times on National Rail Enquiries.
Taxi
When ticket office is closed a taxi will be arranged. please check opening times on National Rail Enquiries.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Impaired Mobility Set Down
Yes
National Key Toilets
Yes
Nearest Accessible Stations
Witham
Passenger Assistance
Braintree Passenger Assistance Meeting Point 0
Location :
Ticket Office
Meeting point is the ticket office when staffed. Part Time staffed station. Please check opening times on National Rail Enquiries.
Taxi
When ticket office is closed a taxi will be arranged. please check opening times on National Rail Enquiries.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Driver only operated services. Assistance at this station is provided by a staff member during ticket office opening hours. On weekdays only, a mobile platform host is available for pre-booked assistance between the hours of 12:00 and 19:00. Outside of these hours customers are advised to use Witham station, which is approximately 8 miles away. Booking is recommended.
Step Free Access
A, Compliant step-free access to all platform(s)
This station has step free access to the single platform for trains towards Witham and London.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Step Free Category
A, Compliant step-free access to all platform(s)
This station does not offer
Accessible Booking Office Counter, Escalator Information, Induction Loop, Lifts, Ticket Barriers, Wheelchairs Available
Airport
There are regular express bus services from outside the station direct to Stansted Airport Terminal
Bus Services
Braintree is a PlusBus location click here to see the PlusBus map.
http://www.plusbus.info/braintree
There are regular express bus services from outside the station to Stansted Airport
Car Park - Station Car Park
Name : Station Car Park
Spaces : 25
CCTV : Yes
Free Parking : No
Daily : £6.00
Weekly : £24.00
Monthly : £94.00
Annual : £931.00
Operator : Saba Park Services UK Limited
Telephone : 0330 123 5247
Email : customersupport.uk@sabagroup.com
Cycle Storage Cctv
Yes
Cycle Storage Location
There are two sheltered cycle parking areas providing 64 spaces located between the bus stops at the side entrance to the station and the local council car park. A further sheltered cycle parking area with 20 spaces is available in the corner of the Station Approach car park, which is operated by Braintree District Council.
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
84 spaces
Cycle Storage Type
Racks
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
25
Rail Replacement Services
Rail replacement bus services pick up and drop off at the bus stop in the turning circle, just outside the station.
Taxi Rank
There is taxi provision
Taxi rank, (taxi marked parking) via Station Approach (station entrance)
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi rank, (taxi marked parking) via Station Approach
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via uncontrolled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Car Hire, Cycle Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Help Points
There are Help Points
Help points can be found at the following location(s):
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Yes - from ticket office
Lost Property
Staffing Level
Part time
This station does not offer
Left Luggage
CCTV
Yes
Defibrillator
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
06:15:00.000 - 15:00:00.000
Saturday
05:45:00.000 - 13:05:00.000
Sunday
07:45:00.000 - 15:30:00.000
Pay Phones
Yes
Printed Local Information
There is accessible printed information available
Toilets
The toilets are located in the station building and are accessed via the waiting room. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:
Monday - Friday 05:30 - 18:30Saturday 05:30 - 12:30Sunday 08:00 - 15:00
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
05:30:00.000 - 18:30:00.000
Saturday
05:30:00.000 - 12:30:00.000
Sunday
08:00:00.000 - 15:00:00.000
This station does not offer
Atm Machine, Baby Change, Bureau De Change, First Class Lounge, Limited Service, Post Box, Request Stop, Shops, Refreshment Facilities, Trolleys
Time
Platform
Operator
Cancelled -
