Accessibility Information
There is information about accessibility
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
Braintree Freeport Passenger Assistance Meeting Point 0:
Platform (Mobile Team)
Between 15:00 and 18:00, meet on the Platform. Unstaffed station, assistance provided by mobile team.
Taxi
Outside mobile team hours, a taxi will be arranged. Meet outside the station. Please check opening times on National Rail Enquiries.
Nearest Accessible Stations
Braintree, Witham
Passenger Assistance
Braintree Freeport Passenger Assistance Meeting Point 0
Location :
Platform (Mobile Team)
Between 15:00 and 18:00, meet on the Platform. Unstaffed station, assistance provided by mobile team.
Taxi
Outside mobile team hours, a taxi will be arranged. Meet outside the station. Please check opening times on National Rail Enquiries.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
This station is unstaffed and is served by driver-only-operated train services. A mobile platform host is available to provide pre-booked passenger assistance, including ramp deployment, between 12:00 and 19:00, Monday to Friday. If your journey is outside this time frame we will book you a taxi to your nearest staffed station or destination depending on which is closest. Alternative journey options are from Braintree or Witham. Booking is recommended.
Step Free Access
A, Compliant step-free access to all platform(s)
This station has step free access to the single platform for trains towards both Braintree and Witham.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is on the platform, next to the yellow boarding ramp.
Step Free Category
A, Compliant step-free access to all platform(s)
This station does not offer
Accessible Parking, Accessible Public Telephones, Accessible Booking Office Counter, Escalator Information, Height Adjusted Ticket Office Counter, Impaired Mobility Set Down, Induction Loop, Lifts, National Key Toilets, Ticket Barriers, Wheelchairs Available
Cycle Storage Location
A sheltered cycle parking area providing four cycle stands is to the right of the station entrance, just beyond the blue Amazon Hub Locker.
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
8 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Rail Replacement Services
Rail replacement bus services pick up and drop off at the bus stops at the rear of the Braintree Village shopping outlet, opposite the station entrance.
Taxi Rank
There is taxi provision
Taxi rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via uncontrolled roadway crossing
Covered : The taxi rank has set back shelters only
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Bus Services, Car Hire, Car Park, Cycle Hire, Cycle Storage Cctv, Parking Spaces, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Help Points
Help Points are only available in limited locations
Help points can be found at the following location(s):
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Lost Property
Staffing Level
Unstaffed
This station does not offer
Left Luggage
CCTV
Yes
Defibrillator
Yes
Information Points
There are information points
Printed Local Information
There is no printed information available
Shops
The station is next to the Braintree Village shopping centre
This station does not offer
Atm Machine, Baby Change, Bureau De Change, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Refreshment Facilities, Toilets, Trolleys, Waiting Room, WiFi
Time
Platform
Operator
Cancelled -
