Customer Help Points
Brent Cross West Passenger Assistance Meeting Point 0:
Assistance Meeting Point
On the bridge. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
Passenger Assistance
Brent Cross West Passenger Assistance Meeting Point 0
Location :
Assistance Meeting Point
On the bridge. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
Ramp For Train Access
A staff-operated ramp is required for step-free access between train and platform at this station.
Staff Help Available
Ticket Barriers
Yes
This station does not offer
Accessible Public Telephones, Accessible Taxis, Accessible Ticket Machines, Accessible Booking Office Counter, Escalator Information, Height Adjusted Ticket Office Counter, Impaired Mobility Set Down, Induction Loop, National Key Toilets, Nearest Accessible Stations, Step Free Access, Step Free Category, Wheelchairs Available
Bus Services
Please see the onward travel map, located in the 'maps' section below.
Cycle Storage Location
Located outside the front of both entrances.
Cycles are left at owners risk. Abandoned cycles may be removed.
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
100 spaces
Cycle Storage Type
Stands, Racks
Cycle Storage Availability
Yes
Rail Replacement Maps
Rail Replacement Bus Poster - Brent Cross West - https://assets.nationalrail.co.uk/e8xgegruud3g/13NhtJasaV014z0ybRm55w/b30882c0683f1a4e79333fbdeb884591/2025-01_CI_TL_RRB_BCZ_DR.pdf
Rail Replacement Services
Please click the link for details regarding the rail replacement bus location.
This station does not offer
Airport, Car Hire, Car Park, Cycle Hire, Cycle Storage Cctv, Port, Taxi Rank
Helpline
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Information Available
Yes - from help point
Lost Property
If you have lost something at a Thameslink station or onboard a Thameslink train, please visit the Thameslink Website and use the webform to register your lost item.
Some Thameslink trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
Staffing Level
Full time
This station does not offer
Announcements, Customer Service, Help Points, Left Luggage
CCTV
Yes
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday
24 Hours
Refreshment Facilities
Yes
Waiting Room
Yes
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Toilets, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
