The ticket office will have the following changes to planned availability:
Saturday 10 October - 06:15 - 19:45 Sunday 11 October - closing 18:45
Tickets can be bought from the ticket machine or digitally.
Accessibility Information
There is information about accessibility
Accessible Parking
18
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
Bristol Temple Meads Passenger Assistance Meeting Point 0:
Assistance Meeting Point
The Passenger Assist office is located next to the ticket office via the main station entrance.
Impaired Mobility Set Down
Passenger assist meeting point is within the station reception in the booking hall.
Lift Details
Lift, Platform 3
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift, Platform 5 & 7
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift, Platform 9 & 11
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift, Platform 13 & 15
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Bristol Temple Meads Passenger Assistance Meeting Point 0
Location :
Assistance Meeting Point
The Passenger Assist office is located next to the ticket office via the main station entrance.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Staff assistance is available; please request assistance from any member of staff if you have not booked assistance in advance.
Step Free Access
A, Compliant step-free access to all platform(s)
Lifts to all platforms and facilities. Ticket office is also step free.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Yes
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones, Accessible Booking Office Counter, Escalator Information, Height Adjusted Ticket Office Counter, Induction Loop, Nearest Accessible Stations
Airport
A dedicated Airport Flyer bus service connects Bristol Temple Meads and Bristol Airport, with the journey taking approximately 25 minutes. Buses operate 24 hours a day and at peak times, leaves up to every 8 minutes.
The Airport Flyer can be found on the station forecourt. To reach the station forecourt; exit through the ticket barriers, turn left and exit through the main doors.
For more information, including timetables and ticket prices, please click here.
Bus Services
Buses can be found on the station forecourt and on the main road Temple Gate, situated at the bottom of Station Approach road.
To reach the station forecourt; exit through the ticket barriers, turn left and exit through the main doors.
To reach Temple Gate; follow the footpath to the bottom of Station Approach. Bus stops are situated on both sides of Temple Gate.
Information on bus services, including city centre map, timetables and live service information can be found in the ticket hall.
Ferry services connecting Bristol city centre can be found at Temple Back East. To reach the landing stage; exit through the ticket barriers, walk through the ticket hall, and exit through the side entrance marked for The Friary.
Information to plan your onward journey is available in a printable format here.
Car Park - Station Car Park
Name : Station Car Park
Spaces : 374
CCTV : No
Free Parking : No
Daily : £14.30
Weekly : £100.10
Monthly : £268.00
Annual : £1,463.00
Operator : APCOA Parking (UK) Limited
Telephone : 0345 165 2030
Cycle Storage Cctv
Yes
Cycle Storage Location
Cycle parking is available on Station Approach and within the long stay carpark. The long stay carpark holds up to 264 car park spaces and there is 116 cycle spaces on station approach outside Queen Anne Gate.
Cycle Storage Spaces
450 spaces
Please note cycles can be carried on our trains free of charge.
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop off and Pick Up Point, Station Approach
Same Side As Station: The drop-off and/or pick-up point is accessed via an uncontrolled road crossing such as a zebra crossing
Waiting Area: This is a drop-off point only
Facility Type:
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
374
Rail Replacement Services
Station front. Alternative: the lower approach road, outside the front of Bristol & Exeter House
Taxi Rank
There is taxi provision
Taxi rank, Station Approach
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Car Hire, Cycle Hire, Cycle Storage Sheltered, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from information point
Yes - from ticket office
Yes - from help point
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Help Points, Left Luggage
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Post Box
Yes
Printed Local Information
There is accessible printed information available
Shops
See the Station Retail Directory for Bristol Temple Meads station on Network Rail's website.
Refreshment Facilities
See the Station Retail Directory for Bristol Temple Meads station on Network Rail's website.
Toilets
Ladies, Gents and Baby Change are located in the Passenger Subway. The Baby Change is located next to the Ladies Toilets. An additional Baby Change facility is also located in the Accessible Toilet on Platform 13/15.
Accessible Toilets are located on Platform 3 by the Help Desk and on Platform 13/15.
Additional Ladies Toilets are located on Platform 10/12.
Trolleys
Yes
Waiting Room
Waiting Rooms are located on Platform 5/7 and on Platform 13/15
WiFi
Free Network Rail Wi-fi - #FreeStationWiFi
This station does not offer
Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Request Stop
Time
Platform
Operator
Cancelled -
