Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station
Accessibility Information
There is information about accessibility
Accessible Ticket Machines
Yes
Customer Help Points
Brondesbury Passenger Assistance Meeting Point 1:
Meeting point shown on station map.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Nearest Accessible Stations
Willesden Junction
Passenger Assistance
Brondesbury Passenger Assistance Meeting Point 1
Location :
Meeting point shown on station map.
Staff Help Available
Customer service staff are available from start until end of service, 7 days a week
Step Free Access
C, no step-free access to any platform
Accessibility category C . This station does not have step-free access to the platforms. Only the ticket office has step-free access from street level.
Step Free Category
C, no step-free access to any platform
Ticket Barriers
Yes
This station does not offer
Accessible Parking, Accessible Public Telephones, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Impaired Mobility Set Down, Induction Loop, Lifts, National Key Toilets, Ramp For Train Access, Wheelchairs Available
Airport
For Gatwick or Luton change at West Hampstead for First Capital Connect services
Bus Services
Information to plan your onward journey is available in a printable format here
Cycle Storage Availability
Yes
Rail Replacement Services
Use bus stop C in Kilburn High Road for eastbound services towards Camden Road/Stratford
Use bus stop D in Kilburn High Road for westbound services towards Richmond
This station does not offer
Car Hire, Car Park, Cycle Hire, Cycle Storage Cctv, Cycle Storage Location, Cycle Storage Sheltered, Cycle Storage Spaces, Cycle Storage Type, Parking Spaces, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
0343222123
Help Points
There are Help Points
Most Help Points do have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Information Available
Yes - from information point
Staffing Level
Part time
This station does not offer
Left Luggage, Lost Property
CCTV
Yes
Information Points
There are no information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
05:49:00.000 - 01:03:00.000
Saturday
05:50:00.000 - 01:05:00.000
Sunday
08:50:00.000 - 23:55:00.000
Post Box
Yes
Shops
High street shops
Refreshment Facilities
Yes
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
06:45:00.000 - 20:45:00.000
Saturday
07:15:00.000 - 14:15:00.000
Sunday
09:15:00.000 - 16:30:00.000
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Printed Local Information, Request Stop, Toilets, Trolleys
Time
Platform
Operator
Cancelled -
