Accessibility Information
There is no information about accessibility
Accessible Parking
33
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Broxbourne Passenger Assistance Meeting Point 0:
Ticket Office
Meeting point is the Ticket Office when open. Please check opening times on National Rail Enquiries. Platforms staffed full time.
Supervisor's office (platform 2)
Supervisor's office on Platform 2 when the ticket office is closed, assistance provided by station staff
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Impaired Mobility Set Down
Yes
Lift Details
Lift 3, Platforms 1 & 2
Operational Announcements : There are audio announcements outside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift 1, Booking Office
Operational Announcements : There are audio announcements outside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift 2, Platforms 3 & 4
Operational Announcements : There are audio announcements outside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Broxbourne Passenger Assistance Meeting Point 0
Location :
Ticket Office
Meeting point is the Ticket Office when open. Please check opening times on National Rail Enquiries. Platforms staffed full time.
Supervisor's office (platform 2)
Supervisor's office on Platform 2 when the ticket office is closed, assistance provided by station staff
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Station staff can provide help and advice on ticket purchase, assistance to and from the platforms and boarding / alighting and with a ramp. Booking is recommended but turn up and go available.
Step Free Access
A, Compliant step-free access to all platform(s)
This station has step free access to all platforms via lifts.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
-
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones, Escalator Information, Induction Loop, Nearest Accessible Stations
Bus Services
Hertfordshire buses operate from outside the station. Broxbourne is a PlusBus location click here to see the PlusBus map
Car Park - Premium Bay
Name : Premium Bay
Spaces : 5
CCTV : No
Free Parking : No
Annual : £2,047.00
Operator : Saba Park Services UK Limited
Telephone : 0330 123 5247
Email : customersupport.uk@sabagroup.com
Cycle Storage Cctv
Yes
Cycle Storage Location
Station forecourt and behind the station building
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
52 spaces
40 2-tier rack spaces and 20 other spaces
Cycle Storage Type
Racks
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
674
Rail Replacement Services
Substitute bus services stop on the station forecourt
Taxi Rank
There is taxi provision
Taxi rank
Configuration : Taxis can pick up and wait at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Help Points
There are Help Points
All Help Points have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from ticket office
Lost Property
Staffing Level
Full time
This station does not offer
Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are no information points
Shops
Passport Photo Booth
Refreshment Facilities
Cold drinks vending machine Food vending machine.
There is a café located on the bridge at this station.
Toilets
Toilets including accessible (radar key) toilets are located on the over bridge and open during staffing hours.
Waiting Room
On the over bridge
WiFi
Yes
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Printed Local Information, Request Stop, Trolleys
Time
Platform
Operator
Cancelled -
