Accessibility Information
There is information about accessibility
Accessible Parking
1
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Burnham-on-Crouch Passenger Assistance Meeting Point 0:
Platform (Mobile Team)
Meeting Point is the platform. Unstaffed station, assistance by Mobile Team. Check opening times on National Rail Enquiries.
Taxi
Outside mobile team hours, a taxi will be arranged. Meet outside station. Please check opening times on National Rail Enquiries.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Passenger Assistance
Burnham-on-Crouch Passenger Assistance Meeting Point 0
Location :
Platform (Mobile Team)
Meeting Point is the platform. Unstaffed station, assistance by Mobile Team. Check opening times on National Rail Enquiries.
Taxi
Outside mobile team hours, a taxi will be arranged. Meet outside station. Please check opening times on National Rail Enquiries.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Outside the times the ticket office is open, some services operate with a guard who can provide assistance, however this would not be available if the train was in driver only operation. Mobile assistance teams operate within the area and can be available for booked assistance between 0600 and 2100 Mon-Sat and 0800-2000 Sundays. Booking is recommended. Outside of these times alternative transport will be provided (via the help point in the instance of turn up and go). Staff help section needs to read the same.
Step Free Access
B1, (refer to quick reference guide)
Single platform station. This station has step free access from the carpark to platform.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the platform.
Step Free Category
B1, (refer to quick reference guide)
This station does not offer
Accessible Public Telephones, Accessible Taxis, Escalator Information, Impaired Mobility Set Down, Induction Loop, Lifts, National Key Toilets, Nearest Accessible Stations, Ticket Barriers, Wheelchairs Available
Car Park - Station Car Park
Name : Station Car Park
Spaces : 108
CCTV : No
Free Parking : No
Per Hour : £1.20
Daily : £4.40
Weekly : £16.75
Monthly : £61.00
Annual : £596.00
Operator : Saba Park Services UK Limited
Telephone : 0330 123 5247
Email : customersupport.uk@sabagroup.com
Cycle Storage Location
Station platform entrance
Cycle Storage Spaces
10 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Parking Spaces
108
Rail Replacement Services
Substitute bus services stop in station car park
This station does not offer
Airport, Bus Services, Car Hire, Cycle Hire, Cycle Storage Cctv, Cycle Storage Sheltered, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Help Points
There are Help Points
Help point on platform 1
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Lost Property
Staffing Level
Part time
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
06:30:00.000 - 11:00:00.000
Saturday
Unavailable
Sunday
Unavailable
Printed Local Information
There is accessible printed information available
Refreshment Facilities
Cafe
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
06:30:00.000 - 11:00:00.000
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Toilets, Trolleys
Time
Platform
Operator
Cancelled -
